Devon T. Morrison
West Union,USA
Summary
Hard working, self-driven individual who has a strong understanding of how to talk and handle customer interactions. Diligent at staying focused on goals for whatever standards are set. Great at interacting with customers to resolve issues in whatever platform. Fast learner with a long list of general computer knowledge. Proven independent worker, someone who can learn and excel with product knowledge. Maintains a steady thought process under stress and high intensity environments. Fast decision maker.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
6
6
years of professional experience
Work History
Security Officer
Bon Secours Mercy Health
07.2023 - Current
- Monitored facility security, ensuring safety protocols followed by all personnel.
- Conducted regular patrols to detect and prevent unauthorized access or incidents.
- Responded promptly to alarms and emergencies, coordinating with local law enforcement as needed.
- Prepared detailed reports on security incidents, maintaining accurate records for management review.
- Implemented improved surveillance techniques, increasing incident response efficiency by monitoring key areas proactively.
- Trained new security staff on procedures, enhancing overall team performance and compliance.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Sales Development Rep.
Accenture
04.2022 - 07.2023
- Generate and build interest for campaign specific needs.
- Generate quality leads in a timely fashion.
- Use multiple tools and software to meet/exceed daily, weekly, monthly goals.
- Provide daily insights on customer interactions.
- Daily use of Salesforce, Sales Navigator, Salesloft, Excel files, Word Docs.
- Craft emails and sales pitch from scratch with only relevant information provided by lead.
- Maintain a daily DSP, to ensure I hit/exceed goals set forth.
- Staying in communication with team throughout the day to share information, discuss strategies.
Sales Development Rep.
N3
12.2021 - 04.2022
- Company went through a merger with current company to become part of Accenture.
- Refer to Accenture experience and accomplishments.
Operator
Concentrix
09.2021 - 11.2021
- Answer and direct caller to appropriate destination for insurance for BCBS.
- Dictate customer needs from responses provided.
- Collect personal information and use it to determine customer destination.
- Maintain a secure work environment.
Sales Associate
The Results Company
02.2021 - 09.2021
- Helped customers to correct any issues with internet, TV, or phone services.
- Used opportunities presented in customer interaction to identify and upsell/create a sale.
- Sold lines of business for comcast including: Mobile, TV, Internet, and Landline phones.
- Was a top 3 on team for tenure of employment.
- Quick paced and customer centric environment.
- Used multiple tools and solutions to build and correct customers services.
Line Cook
The Venetian Estate
02.2020 - 02.2021
- Maintain a clean work environment to meet federal standards for health regulations.
- Certified food and beverage handler.
- Cook and deliver orders in a timely fashion.
- Prepare and evaluate line necessities to ensure operations go smoothly throughout the day.
- Monitor stock to provide detailed breakdown for truck orders.
- Maintain a fast pace and keep calm in a chaotic environment.
Education
Diploma -
Sheldon Clark
Inez, KY05.2013
Skills
- Microsoft Word
- Microsoft Excel
- Public Relations
- Sales Generation
- Facility security monitoring
- Incident reporting
- Surveillance techniques implementation
- Staff training and development
- Access control enforcement
- Conflict resolution strategies
- Risk assessment and management
- Alarm system management
- Compliance with safety protocols
- Surveillance equipment operation
- Physical security measures
- Professional demeanor in customer interactions
Timeline
Security Officer
Bon Secours Mercy Health
07.2023 - Current
Sales Development Rep.
Accenture
04.2022 - 07.2023
Sales Development Rep.
N3
12.2021 - 04.2022
Operator
Concentrix
09.2021 - 11.2021
Sales Associate
The Results Company
02.2021 - 09.2021
Line Cook
The Venetian Estate
02.2020 - 02.2021
Diploma -
Sheldon Clark