Devon Tomlinson
Windber,PA
Summary
Dynamic professional with a proven track record in analyzing service call issues and delivering effective solutions. Recognized for an engaging personality and strong ability to cultivate lasting customer relationships, complemented by exceptional diagnostic skills. Actively seeking a full-time position that offers professional challenges while utilizing interpersonal skills, effective time management, and adept problem-solving capabilities to drive success. Committed to enhancing customer satisfaction and operational efficiency through innovative approaches and dedicated service.
Overview
16
16
years of professional experience
Work History
Power Washing Associate
CD Powerwashing
03.2025 - Current
- Delivered high-quality residential and commercial cleaning services—including house washes, concrete cleaning, roof washing, gutter clearing, and window washing—while maintaining a strong focus on customer satisfaction
- Performed heavy equipment cleaning for industrial clients, ensuring excavators, forklifts, and dump trucks were safely and thoroughly serviced
- Operated and maintained specialized equipment to ensure optimal performance and reliability
- Diagnosed technical issues and implemented effective solutions to minimize downtime
- Collaborated with team members to streamline processes, enhancing overall efficiency
- Conducted routine inspections and preventive maintenance on machinery and tools
- Conducted in-person property inspections to provide accurate, transparent service quotes and clearly communicated job expectations to customers
- Collaborated with customers to schedule free estimates and service appointments, ensuring flexibility and accommodating their availability
- Responded to customer questions, concerns, and complaints with professionalism and patience, consistently maintaining positive client relationships
- Optimized daily work routes by tracking job locations, reducing unnecessary travel time, and ensuring timely arrival for scheduled appointments
- Assisted in managing the company’s Facebook page by creating customer-focused promotional posts, sharing before-and-after results, and utilizing SEO best practices to reach targeted local audiences
- Assisted in project planning, contributing technical expertise to enhance workflow organization
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills
Inside Sales Specialist
MMI DOOR
03.2024 - 03.2025
- Sales Account Manager TNC Accounts
- Managed sales accounts, ensuring excellent customer service and satisfaction
- Maintained a designated sales territory, cultivating relationships and generating new business via inbound customer calls
- Provided customers with product information, policy details, and assistance with any service or warranty issues
- Resolved customer complaints and addressed claim inquiries promptly and professionally
- Collaborated with contracted service providers to facilitate warranty repairs and resolve issues
- Processed customer orders, including purchase order entry, order tracking, and communication regarding changes or delays
- Prepared and delivered quotes via email, phone, and fax
- Coordinated with production schedulers and inventory specialists to ensure accurate order fulfillment
- Conducted online product demonstrations for customers
- Managed a high volume of calls (and handled outbound sales calls
- Utilized Excel, Word, OneNote, and Microsoft Teams for daily operations and collaboration
Outside/Inside Sales Representative
The Tribune-Democrat
04.2019 - 03.2024
- Professionally represent the Company by successfully serving its customers, both external and internal, who contact the Company via telephone, fax, E-mail or in person
- Sell advertising to exceed and achieve revenue/volume goals for the Tribune-Democrat, Monster, Neighbors, Johnstown Magazine, and www.tribdem.com through cold calling, in person visits, or E-mail
- Present and upsell initiatives, features and advertising opportunities to members of the public and businesses in person, by phone, email and/or fax
- Receiving and handling payments of advertising and customer accounts via cash and check transactions, credit accounts, or Credit/Debit card transactions
- Receive and serve customers and colleagues politely, professionally and with courtesy; trace and relay messages; provide information to callers; deal with queries from the public and customers
- Became familiar with computer applications, AMPadtaking, Quark, Indesign, Photoshop, Adobe Illustrator, etc. to create advertising, pagination, create paper layout, etc.
Communication Internship
Pie Press Publishing
05.2018 - 12.2018
- Conducted qualitative research for author Robert Jeschonek
- Performed a vast amount of digital marketing
- Conducted email marketing on Mailerlite, sorted mailing lists for upcoming campaigns/giveaways
- Learned how to create and upload stories/novels across retailer websites (Amazon Kindle, Barnes & Noble, Smashwords, Kobo, PublishDrive, Draft2Digital, Pie Press Website)
- Became familiar with Google Drive applications through use for storing book files, photos, and spreadsheets that were used for tracking progress and containing important information
Machine Technician
Hilltop Office Supply
08.2017 - 05.2018
- Used computers for various applications, such as database management or word processing
- Answer telephones and give information to callers, taking orders, and schedule deliveries
- Contact businesses by telephone to solicit sales for goods or services
- Load and unload trucks or vans with office equipment
- Deliver toner, parts, and office machines, being sure to obey traffic laws and follow established traffic and transportation procedures
- Perform routine preventive maintenance to ensure that machines continue to run smoothly; repair machines and install new machines
- Diagnose problems and determine how to correct them; check repair manuals and parts catalogues as necessary
Cashier/Stock Person/Delivery Person
Petrunaks Clearance Outlet
05.2010 - 06.2017
- Greeted customers and ascertained what each customer wants or needs
- Recommended, selected, and helped locate or obtain merchandise based on customer desires
- Answered questions regarding the store and its merchandise
- Computed sales prices, totaled purchases, and received and processed cash and credit payments
- Prepared sales slips and sales contracts
- Packaged or arranged delivery of merchandise for customers
- Opened and closed cash registers, performed tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits
- Received and counted stock items and recorded data manually or using computer
- Packed and unpacked items to be stocked on shelves in store
- Unloaded trucks delivering merchandise for store
- Stored items in an orderly and accessible manner in warehouses and other designated areas
- Labeled stock items using identification tags, stamps, electric marking tools
- Prepared and maintained records and reports of inventories, price lists, shortages, shipments, expenditures, and goods used or issued
- Drove trucks to pick up incoming stock or to deliver customers purchases
Day Camp Counselor
Windber Recreation Park
05.2016 - 08.2016
- Observed and monitored children's play activities while maintaining a safe play environment
- Communicated with children's guardians about daily activities, behaviors, and related issues
- Assisted in preparing food and serving meals and refreshments to children
- Read to children and teach them simple painting, drawing, handcrafts, and songs
- Regulated children's rest periods
- Organized and stored toys and materials to ensure order in activity areas
- Organized and participated in recreational activities and outings, such as games and field trips
- Instructed children on different types of physical activities to promote better health
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts
Education
Bachelor's Degree - Communication
University of Pittsburgh At Johnstown
Johnstown, PA12.2018
Skills
- Inside Sales
- Outside Sales
- Customer Service
- Attention to detail
- Works Well Under Pressure
- Multitasking and Organization
- Written/Verbal Communication
- Cost Analysis and Pricing
- Digital Marketing
- Web Design
- Social Media Management
- Email Marketing
- Adobe InDesign
- Search Engine Optimization (SEO)
- Google Analytics
- Qualitative Research
- Analytics
- Adobe Photoshop
- Branding
- Content Development
- Mechanical Knowledge
- Preventive Maintenance
- Equipment Maintenance
- Work Planning and Prioritization
- OSHA Compliance
- Safety Equipment
Timeline
Power Washing Associate
CD Powerwashing
03.2025 - Current
Inside Sales Specialist
MMI DOOR
03.2024 - 03.2025
Outside/Inside Sales Representative
The Tribune-Democrat
04.2019 - 03.2024
Communication Internship
Pie Press Publishing
05.2018 - 12.2018
Machine Technician
Hilltop Office Supply
08.2017 - 05.2018
Day Camp Counselor
Windber Recreation Park
05.2016 - 08.2016
Cashier/Stock Person/Delivery Person
Petrunaks Clearance Outlet
05.2010 - 06.2017
Bachelor's Degree - Communication
University of Pittsburgh At Johnstown