Devon Tyler
Summary
Professional manager with proven track record in leading teams and driving business growth. Skilled in strategic planning, operations management, and financial oversight. Known for fostering collaboration, adapting to change, and delivering consistent results. Adept at navigating complex challenges while maintaining focus on organizational objectives and team success.
Overview
9
9
years of professional experience
Work History
Senior General Manager
Restore Hyper Wellness
Scottsdale, AZ
01.2025 - Current
- Serve as a key resource for other managers in the market, offering guidance on business operations, team development, goal setting, and cross-location collaboration.
- Created client service process tools now adopted across all corporate studios, driving increased memberships and enhancing the overall client experience.
- Streamlined membership and IV drip menus to improve pricing transparency and boost client understanding, leading to increased sales and smoother team execution.
- Serve as the pilot studio for new initiatives, processes, and service rollouts—setting the standard for implementation across all corporate locations.
- identified opportunities to optimize payroll budgets and implemented efficient scheduling systems, resulting in improved labor costs and streamlined operations across multiple regions.
- Conduct regional meetings representing corporate leadership, delivering updates and directives assigned by the VP to drive clarity and consistency across locations.
Area Manager
Restore Hyper Wellness
Scottsdale, AZ
01.2023 - Current
- Achieved outstanding results by increasing new store's performance by 215% over goal in first month.
- Provided coaching and support to multiple managers to meet their individual and team objectives.
- Conducted performance reviews with managers, utilizing data to highlight strengths and improvement areas.
- Drove profitability by identifying new business opportunities and optimizing operational efficiency.
- Facilitated regular team meetings via Zoom to review operations and customer service strategies.
- Acted as primary contact for customer inquiries, resolving issues with professionalism and efficiency.
- Managed training initiatives to develop employee skills and ensure effective role performance.
- Monitored compliance with laws, regulations, and company policies throughout assigned area.
General Manager
Restore Hyper Wellness
Phoenix, AZ
12.2019 - Current
- Led daily business operations, overseeing staff to ensure smooth functioning.
- Achieved 40-50 percent closing rate with new customers through persuasive sales techniques.
- Developed budgets and analyzed financial reports to identify improvement areas for financial success.
- Achieved net positive EBITDA by effectively managing operating expenses.
- Optimized payroll budgets, consistently meeting bottom-line financial targets.
- Implemented marketing strategies, including social media and email campaigns, to attract customers.
- Maintained positive customer relationships while managing sales processes and addressing complaints.
- Managed inventory levels and ordered supplies to maintain operational efficiency.
Coach/Sales Lead
FITWALL
Scottsdale, AZ
01.2016 - 12.2020
- Spearheaded sales performance by managing team and conducting weekly meetings to enhance sales techniques.
- Monitored sales progress and forecasted goals, achieving revenue increase and surpassing corporate expectations.
- Implemented effective sales procedures and follow-up techniques to drive revenue growth and retain customers.
- Generated leads through social media and active promotion at marketing events, resulting in increased client acquisition.
- Led group classes of up to 16 individuals, coaching movements and correcting form to maintain high retention rates.
- Personalized training programs to align with individual goals, enhancing overall client satisfaction.
- Maintained clean, professional studio environment to ensure positive customer experiences.
- Delivered exceptional customer service by fostering professional relationships, resulting in elevated client loyalty.
Chiropractic Assistant
ARCADIA HEALTH & WELLNESS CHIROPRACTIC
Phoenix, AZ
08.2018 - 05.2019
- Streamlined patient flow to enhance clinic efficiency by managing patient history and preparing exam rooms.
- Administered therapeutic modalities such as electrical stimulation and traction table therapy to support recovery efforts.
- Developed personalized rehabilitation programs, guiding patients through exercises to improve functional abilities.
- Educated patients on diagnoses, injury prevention strategies, and therapeutic treatments for effective management.
- Provided exceptional customer service through facility tours, familiarizing new patients with clinical equipment.
- Maintained a clean work environment by regularly disinfecting treatment areas and equipment for patient safety.
- Motivated and assisted patients in functional activities to optimize overall recovery outcomes.
- Ensured clear communication regarding patient conditions and necessary tools for self-management.
Personal Trainer
ANYTIME FITNESS ARCADIA
Phoenix, AZ
04.2017 - 08.2018
- Conducted comprehensive member assessments to develop personalized fitness plans that facilitated goal achievement.
- Exceeded facility revenue targets and member retention rates through exceptional customer service.
- Achieved outstanding sales results with approximately 70% closing rate on fitness consultations.
- Built strong relationships with clients, earning a reputation for exceeding expectations.
- Created and led engaging personal and group fitness sessions tailored to individual needs.
- Actively promoted club offerings by participating in various marketing initiatives to recruit new members.
- Delivered results-oriented fitness programs that contributed to high levels of client satisfaction.
- Ranked among top performers in sales and client retention through dedicated service.
Lead Care Manager
SUNRISE SENIOR LIVING
Gilbert, AZ
12.2015 - 06.2016
- Cultivated environment of trust, open communication, and innovative problem-solving to ensure high-quality care and service delivery.
- Maintained regular communication with supervisor to provide updates on team and individual progress, report and address issues, and ensure task mastery.
- Ensured adherence to all Sunrise Senior Living policies and procedures to enhance resident experience and quality of care.
- Mediated conflicts and fostered positive group dynamics to promote collaborative and productive work environment.
- Identified team training needs and reported to appropriate supervisors to ensure staff development and competence.
- Efficiently managed and prioritized team tasks to optimize productivity and efficiency.
- Monitored client vital signs, administered medications, and accurately tracked behaviors to provide timely and relevant information to healthcare supervisor.
- Provided comprehensive assistance to clients with activities of daily living, such as bathing and personal grooming, to promote self-esteem and overall wellness.
Education
Science in Medical
Northern Arizona University
Flagstaff, AZ2015
Skills
- Team leadership and development
- Talent acquisition and scheduling
- Operations management and performance
- Budgeting and revenue strategies
- Strategic partnerships and growth
- Interpersonal and cross-team communication
Accomplishments
Awarded Restore Corporate’s 2024 Top GM title for driving excellence in leadership, team results, and operational success.
Timeline
Senior General Manager
Restore Hyper Wellness
01.2025 - Current
Area Manager
Restore Hyper Wellness
01.2023 - Current
General Manager
Restore Hyper Wellness
12.2019 - Current
Chiropractic Assistant
ARCADIA HEALTH & WELLNESS CHIROPRACTIC
08.2018 - 05.2019
Personal Trainer
ANYTIME FITNESS ARCADIA
04.2017 - 08.2018
Coach/Sales Lead
FITWALL
01.2016 - 12.2020
Lead Care Manager
SUNRISE SENIOR LIVING
12.2015 - 06.2016
Science in Medical
Northern Arizona University