Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Devon Underwood

Ralph,AL

Summary

Dynamic and results-driven professional with a strong background in customer service and teamwork at Palace Bingo & Casino. Recognized for enhancing customer satisfaction through effective problem-solving and communication. Proven ability to manage cash handling and streamline operations, contributing to a positive work environment and team success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Team Member

Ard Logistics
09.2022 - 05.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Trained new team members by relaying information on company procedures and safety requirements.

Technician

Palace Bingo & Casino
05.2021 - 11.2023
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Enhanced team collaboration by organizing weekly meetings to discuss project progress and address any challenges.
  • Analyzed sales data to identify trends and areas for improvement, suggesting actionable strategies.
  • Streamlined workflow for increased efficiency, introducing digital tool for task management.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure

Education

Progress - Architectural Engineering

University of West Alabama
Livingston, AL

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Collaboration and teamwork
  • Following instructions
  • Cash handling
  • Leadership qualities
  • Money handling
  • Computer skills
  • Heavy lifting
  • Complex Problem-solving

Accomplishments

  • Documented and resolved Issue which led to Results.
  • Achieved Result through effectively helping with Task.
  • Collaborated with team of Number in the development of Project name.

Certification

  • CSP - Certified Safety Professional

Languages

Spanish
Limited Working

Timeline

Team Member

Ard Logistics
09.2022 - 05.2025

Technician

Palace Bingo & Casino
05.2021 - 11.2023

Progress - Architectural Engineering

University of West Alabama

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