DeVon Vernon
RIVERSIDE
Summary
Dynamic manager with a proven track record of motivating teams and fostering positive dynamics to achieve ambitious goals. Committed to cultivating an open and communicative culture that empowers employees to contribute actively to organizational success. Expertise in driving performance through collaboration and engagement, ensuring every team member feels valued and inspired. Passionate about creating an environment where innovation thrives and collective achievements are celebrated.
Overview
14
14
years of professional experience
Work History
Senior Sales Representative
SoCal Dental Lab
07.2025 - Current
- Cultivated relationships with clients to enhance brand loyalty and drive repeat business.
- Conducted product demonstrations, showcasing features and benefits to increase customer engagement.
- Analyzed sales data to refine strategies and improve overall performance.
- Led presentations demonstrating product features to potential clients.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Supervisor
Lowe's Home Improvement
03.2018 - 05.2025
- Established and enforced clear goals to keep employees working collaboratively.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Conducted employee evaluations and reviews.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Updated details in company database by keying in customer contacts and delivery dates.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Monitored attendance records by taking note of staff vacation time, sick days and personal days.
- Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members on product knowledge and customer service techniques.
Assistant Store Manager
Toys"R"Us
05.2011 - 02.2018
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for store shifts across 7-day work weeks to achieve adequate staffing.
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cashiers in processing credit, debit, and cash payments to streamline sales.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
- Trained and mentored new team members on customer service standards and sales techniques.
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
Education
High School Diploma -
Los Osos High School
Rancho Cucamonga, CA06.2010
Skills
- Sales presentations
- Selling techniques
- Customer support
- Outbound sales calling
- Decision-making
- Customer service
- Team leadership
- Complex Problem-solving
- Time management
- Staff training and development
- Task delegation
- Friendly, positive attitude
Timeline
Senior Sales Representative
SoCal Dental Lab
07.2025 - Current
Supervisor
Lowe's Home Improvement
03.2018 - 05.2025
Assistant Store Manager
Toys"R"Us
05.2011 - 02.2018
High School Diploma -
Los Osos High School