Devon Wagenbach
Vandalia,Ohio
Summary
Skilled Deli Manager highly effective at training, team leadership and customer service. Enthusiastic about increasing business and maximizing customer satisfaction. Prepared for a new position with additional responsibility and the chance to grow as a retail professional. Im a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Deli Manager
Kroger
Sidney, Ohio
07.2012 - Current
- Resolved customer complaints in a professional manner.
- Ordered necessary deli supplies to maintain stock levels.
- Enforced company policies and procedures while maintaining a positive work environment.
- Addressed employee performance issues promptly while also providing feedback and coaching as needed.
- Created promotional displays to attract customers to the deli section.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Monitored daily sales reports to maximize profitability.
- Provided guidance and mentorship to team members on how best to serve customers' needs.
- Maintained accurate records of inventory and product ordering cycles.
- Trained new employees on proper food handling techniques and safety regulations.
- Established policies and procedures for the safe storage and rotation of food products.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Assistant Deli Manager
Sams's Club
Dayton, Ohio
05.2009 - 10.2011
- Monitored quality control of prepared foods, making sure they met company standards in terms of taste, presentation and portion size.
- Evaluated staff performance on a regular basis providing feedback on areas needing improvement.
- Developed weekly schedules for deli staff in order to maintain adequate staffing while controlling labor costs.
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
- Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
- Supervised deli staff, ensuring proper customer service and food safety practices were followed.
- Collaborated with other departments regarding campaigns or initiatives that would benefit the deli department.
- Analyzed sales data from previous months in order to identify trends or opportunities for growth within the business.
- Investigated pricing discrepancies between vendors which could have an impact on profit margins within the store's budget plan.
- Ensured that all food items were properly labeled according to local health department regulations.
- Organized monthly meetings with deli staff to discuss upcoming changes in policies or procedures.
- Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
- Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
- Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
Education
High School Diploma -
Butler High School
Vandalia, OH05-2009
Some College (No Degree) - Business Management
Sinclair Community College
Dayton, OHSkills
- Task Delegation
- Inventory Management
- Staff Training
- Promotional planning
- Friendly, positive attitude
- Customer Service
- Team management/ team building
- Food safety understanding
- Organization
- Profit and loss
- Computer Skills
- Good work ethic
Timeline
Deli Manager
Kroger
07.2012 - Current
Assistant Deli Manager
Sams's Club
05.2009 - 10.2011
High School Diploma -
Butler High School
Some College (No Degree) - Business Management
Sinclair Community College
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