Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devon Wallace

Willis,TX

Summary

Accomplished Area Supervisor and Correctional Officer with a proven track record in crisis intervention and emergency response. Excelled at Ross Dress for Less by enhancing team efficiency and customer satisfaction through effective leadership and staff development. Skilled in de-escalation techniques and security procedures, significantly reducing contraband instances and employee turnover. Professional in correctional facility management, known for strong standards and results-driven performance. Extensive experience in enforcing regulations and maintaining order within facilities. Valued for collaborative spirit and adaptability, with skills in conflict resolution and surveillance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

3
3
years of professional experience

Work History

Correctional Officer

Texas Department Of Criminal Justice
08.2023 - Current
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Conducted routine and emergency head counts.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.

Area Supervisor

Ross Dress for Less
08.2021 - 08.2023
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Planned sequence of operations and established schedule.
  • Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
  • Increased customer satisfaction with enhanced staff training and regular performance evaluations.

Education

Certificate/ EPA - HVAC

National Technical Institute
01-2025

Associate of Arts - Business Administration

American Military University
08-2021

Skills

  • First Aid Training
  • Emergency Response
  • De-Escalation Techniques
  • Conflict resolution skills
  • Restraint Techniques
  • Security Procedures
  • Stress Tolerance
  • Crisis intervention training

Timeline

Correctional Officer

Texas Department Of Criminal Justice
08.2023 - Current

Area Supervisor

Ross Dress for Less
08.2021 - 08.2023

Certificate/ EPA - HVAC

National Technical Institute

Associate of Arts - Business Administration

American Military University
Devon Wallace