Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Devon Wesolowski

Minneapolis,MN

Summary

Customer oriented IT Professional with 5+ years of Customer Service Experience, have provided technical support in multiple different work environments with both Mac and Windows systems. Enthusiastic and quick to catch on to new software and types of technology, with vast experience in teaching others. Able to assist with implementation of new ideas surrounding technology and customer outreach, using both creativity and practicality.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Technical Customer Service Representative

Federal Reserve Bank Of Minneapolis
Minneapolis, MN
08.2021 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Resolved Federal Reserve account login and connectivity issues with bank's and other organization's, on average of 10-15 times daily.
  • Resolved VPN issues over phone with customers
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Followed strict security protocols when verifying clients over telephone.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.


IT Technical Support Specialist

Bloomington Public Schools
Bloomington, Minnesota
10.2020 - 08.2021
  • Collaborated with supervisors to escalate and address staff inquiries or technical issues.
  • Recorded and maintained relevant notes for each ticket and work order.
  • Removed malware from laptops and mobile systems.
  • Documented all transactions and support interactions in system for future reference and addition to knowledge base.
  • Resolved on average 20 technical support inquiries per day.
  • Assisted with recording audio and video for teaching staff.
  • Deployed and imaged new desktop, laptop, and mobile devices for both students and staff.
  • Managed ticketing software and used multiple channels of outreach such as Google Chat, email, and by phone.
  • Helped to place orders for new equipment when needed.

Sales and Marketing Representative

Imagine IT
Bloomington, Minnesota
05.2020 - 09.2020
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Followed up on leads with friendly, knowledgeable support to turn interested parties into paying customers.
  • Researched potential clients and markets to prepare for appointments.
  • Set up appointments with potential and current customers to promote new products and services.
  • Collaborated with product development team to effectively modernize and update promotions.
  • Identified appropriate marketing channels and target customers for campaigns.

Education

Associate of Applied Science - Computer Information Management

Normandale Community College
Bloomington, MN
05.2021

Skills

  • Troubleshooting both Windows and Mac Systems
  • Microsoft Office Specialist (MOS)
  • Vast Customer Service Experience
  • Hardware & Network Troubleshooting
  • Staff education and training
  • Creative problem solving
  • Hardware & Software upgrades
  • Tracking and Documentation

Certification

Microsoft Office Certified Specialist

Timeline

Technical Customer Service Representative

Federal Reserve Bank Of Minneapolis
08.2021 - Current

IT Technical Support Specialist

Bloomington Public Schools
10.2020 - 08.2021

Sales and Marketing Representative

Imagine IT
05.2020 - 09.2020

Associate of Applied Science - Computer Information Management

Normandale Community College

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Devon Wesolowski