Devon Williams
Lafayette,LA
Overview
5
5
years of professional experience
Work History
Environmental Services Attendant
Sodexo USA
Lafayette
01.2024 - 08.2024
- Cleaned and sanitized patient rooms, bathrooms, offices, hallways, elevators, stairways, and other areas of the facility.
- Maintained cleanliness of floors by sweeping, mopping, scrubbing or vacuuming them.
- Performed routine maintenance tasks such as changing light bulbs and air filters.
- Assisted in moving furniture and equipment around the facility.
- Stocked supplies in restrooms and replenished items such as soap and paper towels.
- Responded to emergency cleaning requests within designated time frames.
- Disposed of hazardous waste materials according to established procedures.
- Identified potential safety hazards and reported them to the supervisor for corrective action.
- Operated industrial vacuum cleaners, buffers, floor scrubbers, pressure washers and other related equipment.
- Provided assistance to other staff members as needed with their daily duties.
- Organized closets and storage spaces in order to promote efficiency.
- Used proper chemical handling techniques while performing job duties.
- Reported any damages or repairs needed in assigned areas.
Shift Leader
Kitchen on klinkton
Lafayette, LA
09.2021 - 12.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Scheduled team members for shifts based on business needs and customer demand.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
Insurance Agent
Primerica
, LA
07.2020 - 10.2022
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted research to identify competitive rates and benefits offered by other providers.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Maintained accurate records of all insurance transactions using computer software systems.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Advised customers on the best ways to minimize risks associated with their assets.
- Analyzed claims data to determine potential areas of improvement for policyholders' protection.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Monitored market conditions to ensure that existing policies remain competitively priced.
- Scheduled meetings with prospective clients to discuss available products and services.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
Shift Manager
Burger King
Lafayette, LA
03.2019 - 09.2021
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Education
Lafayette High School
Skills
- Hazardous waste management
- Cleaning techniques
- Storage area organization
- Commercial equipment operations
- Floor maintenance
- Biohazard management
- Hazardous chemical training
- Maintenance support
- Cleaning and sanitation
- Maintenance tasks
- Cleaning and sanitizing
- Schedule and task management
- Floor scrubber machines
- Environmental sanitation
- Fast paced
- Quick learner
- Friendly
- Good communication skills
- Reliable
- Ambition
- Dedication
Timeline
Environmental Services Attendant
Sodexo USA
01.2024 - 08.2024
Shift Leader
Kitchen on klinkton
09.2021 - 12.2023
Insurance Agent
Primerica
07.2020 - 10.2022
Shift Manager
Burger King
03.2019 - 09.2021
Lafayette High School