Devon Williams
Summary
Dynamic and results-driven professional with a proven track record at Deloitte Consulting LLP, excelling in customer service and data analysis. Recognized for enhancing operational efficiency and achieving high customer satisfaction. Skilled in teamwork, with a strong ability to multitask and lead initiatives that drive success.
Overview
9
9
years of professional experience
Work History
DC Project Delivery Analyst, NE
Deloitte Consulting LLP
09.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Actively participated in continuous improvement initiatives aimed at enhancing overall operational efficiency within the department.
- Recognized as a top performer for consistently meeting or exceeding company targets for on-time deliveries and customer satisfaction ratings.
- Executed data analysis using with standard query and data quality tools.
- Maintained open lines of communication with supervisors regarding potential issues affecting timely or accurate deliveries; proactively sought solutions to address challenges before they escalated into larger problems.
Order Fulfillment picker
Eaton
07.2019 - Current
- Manually pick products to fill orders
- Transport in-progress items to locations and fill locations
- Complete training of RF unit and software
- Follow all OSHA safety standards
- Monitor and maintain all equipment
- Review packing ledgers, package invoices and order receipts to ensure correctness
Casher & User
AMC Theaters
11.2018 - 03.2019
- Provide a positive customer experience with fair, friendly and courteous service
- Register sales based on cash and card correctly and insure accuracy
- Balance and keep till and front of house accounting in order while on shift and end of shift
- Keep work areas clean, safe and orderly for consumers
- Provide assistance to all customers that have questions in a friendly and positive manner
Front End Cashier
Kroger
07.2016 - 08.2018
- Provide friendly and fair customer service to every customer
- Register sales based on cash and credit by scanning items in an orderly and quick manner
- Collect and keep cash, check and credit payment accurately for the accounting department
- Balance tills at the end of shift and accurately deposit funds
Education
No Degree - Graphic Design
Radford University
Radford, VANo Degree - Graphic Design
Virginia Western
Virginia Beach, VANo Degree - Graphic Design
Virginia Western
Roanoke, VA06-2026
Skills
- Forecasting
- Teamwork
- Teamwork and collaboration
- Customer service
- Team collaboration
- Team leadership
- Multitasking
Timeline
DC Project Delivery Analyst, NE
Deloitte Consulting LLP
09.2022 - Current
Order Fulfillment picker
Eaton
07.2019 - Current
Casher & User
AMC Theaters
11.2018 - 03.2019
Front End Cashier
Kroger
07.2016 - 08.2018
No Degree - Graphic Design
Radford University
No Degree - Graphic Design
Virginia Western
No Degree - Graphic Design
Virginia Western
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