DeVon Williams
Memphis,United States
Summary
I am very eager to learn new things and become better at any task or job given to me. I am a determined, persevere, and a positive individual with exceptional interpersonal skills. My objective is to obtain a challenging and rewarding position in any work field that I choose. I want to grow as an employee while being an instrumental part of a successful team. I am also a motivated and ambitious individual with articulate communication skills and strong social presence, excelling in creating memorable experiences. Highly enterprising, always striving to stand out and deliver exceptional service while fostering welcoming environment.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
TSA
Department of Homeland Security
05.2023 - Current
- Screening Passengers: Conducting security screenings of passengers to ensure they do not carry prohibited items onto aircraft
- This includes operating X-ray machines and performing physical pat-downs when necessary
- Inspecting Baggage: Screening checked and carry-on baggage for dangerous items using X-ray machines, explosive detection systems, and manual searches
- Ensuring Security: Monitoring security checkpoints and ensuring compliance with TSA regulations and procedures
- Customer Service: Assisting passengers with the screening process, answering questions, and providing guidance on TSA regulations
- Responding to Threats: Identifying and responding to potential security threats and coordinating with law enforcement when necessary
- Maintaining Equipment: Ensuring that all security equipment is functioning correctly and reporting any malfunctions or issues
- Training and Compliance: Participating in ongoing training to stay current with TSA procedures and regulations, and ensuring compliance with all security protocols
Machine Operator
KTG USA (Kruger Products)
11.2022 - 01.2023
- Operating Machinery: Machine operators are responsible for running and managing industrial machines, ensuring they operate efficiently and safely
- Maintenance and Repairs: They perform routine maintenance on machines, troubleshoot issues, and make minor repairs to keep machines running smoothly
- Quality Control: Machine operators monitor the production process and inspect products to ensure they meet quality standards
- Loading Materials: They load raw materials into machines and ensure that the machines have the necessary supplies to continue production
- Monitoring Output: Operators keep an eye on the output, making adjustments as necessary to maintain product quality and production efficiency
- Safety Compliance: They adhere to all safety guidelines and protocols to prevent accidents and ensure a safe working environment
- Documentation: Machine operators maintain records of production, machine maintenance, and any issues that arise during operation
Forklift Operator
KTG USA (Kruger Products)
09.2022 - 01.2023
- Operating Forklifts: Safely and efficiently operating forklifts to move, locate, stack, and count merchandise
- Loading and Unloading: Loading and unloading goods from trucks, pallets, and other transport vehicles
- Transporting Materials: Transporting materials to and from storage areas, machines, and loading docks
- Inventory Management: Keeping track of inventory and ensuring that materials are stored in the correct locations
- Inspecting Equipment: Performing routine checks and maintenance on forklifts to ensure they are in good working condition
- Safety Compliance: Adhering to all safety guidelines and protocols to prevent accidents and injuries
- Documentation: Maintaining records of materials moved, inventory levels, and any issues encountered during operation
Mail Carrier
United States Postal Service
08.2021 - 12.2021
- Sorted mail and packages according to delivery sequence
- Delivered high volume of mail daily in a timely and efficient manner
- Adapted quickly to new routes and delivery changes, increasing efficiency of mail distribution
- Developed excellent customer service skills by ensuring timely delivery of packages and mail to customers
- Handled incoming customer complaints in a professional and courteous manner
- Communicated effectively with supervisors regarding any issues encountered during route operations
Valet
Regional One Hospital
09.2019 - 08.2021
- Greeting Patients and Visitors: Valets are often the first point of contact at a hospital
- They greet patients and visitors warmly, providing a welcoming atmosphere
- Parking and Retrieving Vehicles: Valets park and retrieve vehicles for patients and visitors, ensuring that cars are parked safely and efficiently
- Assisting with Mobility: They often assist patients with mobility issues, helping them in and out of vehicles and providing wheelchairs if needed
- Providing Directions: Hospital valets give directions to various departments within the hospital, helping visitors navigate the facility
- Maintaining Security: They help maintain the security of the parking area, keeping an eye out for any suspicious activity and ensuring that vehicles are safe
- Customer Service: Valets provide excellent customer service, addressing any questions or concerns that patients or visitors might have
- Handling Special Requests: They may handle special requests, such as retrieving personal items from a vehicle or assisting with luggage
Health Insurance Customer Service Agent
Connexion Point
12.2019 - 09.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Interacted with family, physicians, and other disciplines regarding patient care.
- Assessed, organized and documented patient data to develop an appropriate plan of care.
- Instructed patients regarding treatment plan, medication, coverage, and preventative care according to individualized health needs.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Addressed customer account discrepancies and concerns.
Stocker
Dirt Cheap
11.2019 - 11.2020
- Stocking Shelves: Restocking shelves with merchandise, ensuring products are properly displayed and organized
- Inventory Management: Keeping track of inventory levels and reporting any discrepancies or shortages to management
- Product Rotation: Rotating products to ensure that older stock is sold first and that items are not expired or out of date
- Maintaining Cleanliness: Keeping the store tidy by organizing shelves, cleaning up spills, and ensuring that aisles are free of obstructions
- Customer Assistance: Assisting customers with finding products and answering any questions they may have
- Unloading Deliveries: Receiving and unloading deliveries, checking for damaged goods, and ensuring that products are stored correctly
- Price Tagging: Placing price tags on products and ensuring that all items are correctly priced and labeled
- Stockers at Dirt Cheap play a vital role in maintaining the store's appearance and ensuring that customers can easily find the products they need
Cashier
Dirt Cheap
11.2018 - 11.2019
- Processing Transactions: Handling cash, credit, and debit transactions accurately and efficiently
- Customer Service: Providing excellent customer service by greeting customers, answering questions, and resolving any issues or complaints
- Bagging Items: Bagging purchased items for customers and ensuring that they are packed safely
- Maintaining the Cash Register: Keeping the cash register area clean and organized, and performing routine checks to ensure it is functioning properly
- Balancing the Cash Drawer: Counting the cash drawer at the beginning and end of each shift to ensure it balances correctly
- Promoting Sales: Informing customers about promotions, discounts, and special offers
- Handling Returns and Exchanges: Processing returns and exchanges according to store policies
Host
TGI Fridays
07.2017 - 12.2018
- Greeting Guests: The host is the first point of contact for guests
- They greet guests warmly as they enter the restaurant and ensure they feel welcome
- Seating Guests: The host is responsible for seating guests promptly and efficiently, ensuring that the seating arrangements meet the guests' preferences and the restaurant's seating plan
- Managing Reservations: The host handles reservations, both over the phone and in person, and manages the waitlist during busy times
- Providing Menus: After seating guests, the host provides them with menus and informs them of any specials or promotions
- Coordinating with Staff: The host communicates with servers and kitchen staff to ensure smooth service and to inform them of any special requests or dietary restrictions
- Handling Payments: In some cases, the host may also handle payments, especially if the restaurant has a pay-at-the-front system
- Maintaining Cleanliness: The host ensures that the entrance and waiting areas are clean and organized
- Customer Service: The host addresses any guest concerns or complaints and ensures that guests leave the restaurant satisfied
- Overall, the host plays a crucial role in creating a positive first impression and ensuring a smooth dining experience for guests while working as a host at TGI Fridays I became very social learning to hold conversation with a variety of different people
Education
High School Diploma -
Melrose High School
Memphis, TN05.2018
Skills
- Communication
- Computer skills
- Machine operation
- Forklift operation
- Driving
- Public speaking
- Evaluate data
- Handle material
- Problem-solving
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
Certification
Forklift
Timeline
TSA
Department of Homeland Security
05.2023 - Current
Machine Operator
KTG USA (Kruger Products)
11.2022 - 01.2023
Forklift Operator
KTG USA (Kruger Products)
09.2022 - 01.2023
Mail Carrier
United States Postal Service
08.2021 - 12.2021
Health Insurance Customer Service Agent
Connexion Point
12.2019 - 09.2022
Stocker
Dirt Cheap
11.2019 - 11.2020
Valet
Regional One Hospital
09.2019 - 08.2021
Cashier
Dirt Cheap
11.2018 - 11.2019
Host
TGI Fridays
07.2017 - 12.2018
High School Diploma -
Melrose High School
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