Devon Wyatt-Brown
North Las Vegas,NV
Summary
Approachable Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings.
Overview
14
14
years of professional experience
Work History
Fraud Investigator
Barclays
04.2021 - Current
- Conducted prompt and thorough investigations on referred files.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Evaluated customer data to identify and prevent fraudulent activities.
- Produced detailed reports of fraud investigations and presented findings to senior management.
Auto Services Front Desk
USA Auto Management Inc
09.2019 - 04.2021
- Manage office tasks such as answering multi-line phone system, filing, stocking supplies and other tasks as needed
- Met with customers to discuss service needs and offer available solutions.
- Handled customer inquiries and suggestions courteously and professionally.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
IT Administrator
Pentius
06.2014 - 02.2018
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
VIP Hostess
Red Carpet VIP
04.2010 - 06.2014
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout nightlife experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times for club or restaurant entrances.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used mobile credit card machines to cash out customers and book last minute VIP reservations
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Master of Arts - Education
Western Governors University
Salt Lake City, UT2010
Skills
- Administrative Skills
- Guest Relations
- Hospitality Services
- Problem-Solving Skills
- Listening Skills
- Staff Supervision
- Customer Service Management
- Guest Engagement
- Supply Restocking
- Relationship Management
Timeline
Fraud Investigator
Barclays
04.2021 - Current
Auto Services Front Desk
USA Auto Management Inc
09.2019 - 04.2021
IT Administrator
Pentius
06.2014 - 02.2018
VIP Hostess
Red Carpet VIP
04.2010 - 06.2014
Master of Arts - Education
Western Governors University