Devon Zackery
Birmingham
Summary
I am Devon Zackery. Over the course of my life, I have worked in various positions. Having these positions led me to take on many different skills. I am a hardworking, motivated person ready to take on any challenge.
Overview
4
4
years of professional experience
Work History
Intake Specialist
Shunnarah Trial Attorneys
10.2024 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Educated clients about available resources within the organization, empowering them to make informed decisions regarding their care options.
Medical Logistics Specialist
US Army Reserve
10.2020 - Current
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Led projects and analyzed data to identify opportunities for improvement.
- Oversaw daily operations to ensure high levels of productivity.
- Carried out day-day-day duties accurately and efficiently.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and maintained courteous and effective working relationships.
- Planned production schedules, taking employee production rates, company needs and seasonal changes into account.
- Taught and led classes with 50 soldiers learning from me
Legal Assistant
Maxwell Tillman Law Firm
06.2024 - 09.2024
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
Pharmacy Technician
CVS Pharmacy
02.2022 - 03.2024
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Assisted in training new employees on pharmacy procedures.
Military Instructor
Camp Liberty
07.2023 - 08.2023
- Created instructional materials, including lesson plans and course outlines, to facilitate effective learning experiences.
- Conducted classroom instruction and field training exercises in order to ensure that soldiers were adequately prepared for combat operations.
- Maintained records of student attendance and progress throughout the course duration.
- Collaborated with other members of the team in order to develop new ideas for enhancing curriculum content.
- Provided basic first aid care when necessary during outdoor training exercises.
Education
Bachelor of Arts - English
Universtiy of Alabama At Birmingham
Birmingham, AL12-2026
High School Diploma -
Central High School of Clay Co
Lineville, AL05.2021
Skills
- Decision Making
- First Aid/CPR
- Computer Skills
- Competitive
- Leadership
- Goals and performance
- Customer Communication
- Logistics
- Data protection
- Training expertise
- Mentoring
Accomplishments
- 3 certificates of achievement from the U.S. Army: one for being on the dean's list, one for being platoon guide, and one for completing medical logistics course
Affiliations
- UAB ROTC Cadet Company Commander (Spring 2024)
- UAB ROTC Platoon Sergeant (Fall 2023)
- President of the Kappa Kappa Chapter of Kappa Alpha Psi Fraternity Inc.
Timeline
Intake Specialist
Shunnarah Trial Attorneys
10.2024 - Current
Legal Assistant
Maxwell Tillman Law Firm
06.2024 - 09.2024
Military Instructor
Camp Liberty
07.2023 - 08.2023
Pharmacy Technician
CVS Pharmacy
02.2022 - 03.2024
Medical Logistics Specialist
US Army Reserve
10.2020 - Current
High School Diploma -
Central High School of Clay Co
Bachelor of Arts - English
Universtiy of Alabama At Birmingham
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