Summary
Overview
Work History
Education
Skills
Timeline
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Devona Barrett

Las Vegas

Summary

Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of quality service and training in communication skills. Motivated to learn, grow and excel in every aspect of business

Overview

11
11
years of professional experience

Work History

Suite Reservation Agent

Venetian Hotel & Casino
05.2023 - 05.2025
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Cashier

The Home Depot
02.2022 - 05.2023
  • Credit cards, checks, gift cards, and coupons were all processed by me.
  • Educated customers about promotions to increase sales.
  • Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
  • Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
  • Helped customers by answering their questions and completing their requests.

Service Expert

24 Hour Fitness
07.2018 - 03.2020
  • Kept up to date on product and service changes.
  • Worked with coworkers to improve the customer service experience and achieve team goals through high client satisfaction rates.
  • Handled over 75 calls per shift, including new customer sign-ups, data retrieval, product presentations, and service cancellations.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each [Timeframe].

Attractions Attendant

GlowzoneLA
05.2016 - 02.2017
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Used a point-of-sale system to sell tickets, passes, food, and merchandise.
  • Cleaned rides and attractions to prevent germs and bacteria from spreading.
  • Locked the safety gate after guests entered and exited to prevent unauthorized access to the attraction area.
  • Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.

Retail Associate

American Eagle Outfitters
10.2015 - 02.2016
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Answered customer questions regarding merchandise and pricing.
  • Kept the sales floor clean by straightening and facing merchandise.
  • Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance.

Receptionist

Papparazzi Hair Studio
08.2014 - 12.2014
  • Greeted customers entering store and promoted sales or special programs.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Managed customer relations and customer service through daily communication and interaction.

Education

High School -

Valley Academy of Arts and Sciences
Los Angeles, CA
01.2014

Skills

  • Customer/Client relations
  • Attention to detail
  • Personable and outgoing
  • Customer service
  • Punctual
  • Time management
  • Data entry
  • Team standards

Timeline

Suite Reservation Agent

Venetian Hotel & Casino
05.2023 - 05.2025

Cashier

The Home Depot
02.2022 - 05.2023

Service Expert

24 Hour Fitness
07.2018 - 03.2020

Attractions Attendant

GlowzoneLA
05.2016 - 02.2017

Retail Associate

American Eagle Outfitters
10.2015 - 02.2016

Receptionist

Papparazzi Hair Studio
08.2014 - 12.2014

High School -

Valley Academy of Arts and Sciences

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Devona Barrett