Devona Burrus
Medical Assistant/Care Provider
Fresno,CA
Summary
Compassionate Care Provider with extensive experience, skilled in medication management and emotional support. Proven ability to enhance client well-being through personalized care plans and effective communication. Committed to promoting independence and dignity while ensuring compliance with health standards. Recognized for fostering strong relationships with clients and families.
Overview
15
15
years of professional experience
Work History
Care Provider
Deborah Ward Private Care
09.2024 - 10.2025
- Assisted clients with daily living activities to promote independence and well-being.
- Administered prescribed medications accurately and on schedule to ensure patient compliance.
- Monitored vital signs regularly to detect changes in health status and report to healthcare professionals.
- Developed and implemented personalized care plans in collaboration with clients and families.
- Educated clients and families on health conditions and self-care techniques to improve health outcomes.
- Maintained detailed documentation of patient care activities to ensure compliance with regulatory standards.
- Provided emotional support to clients and families to enhance overall quality of life.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Reduced patient anxiety and stress through effective communication and active listening skills.
PCA
Bright Star Home Health
01.2024 - 08.2024
- Provided companionship and emotional support to clients, fostering positive relationships and improved mental well-being.
- Assisted clients with mobility challenges, enhancing their ability to navigate home environments safely.
- Monitored vital signs, reporting changes to healthcare professionals for timely interventions.
- Documented daily care activities and client progress, maintaining accurate health records.
- Supported clients with meal preparation, ensuring nutritional needs were met according to dietary restrictions.
- Encouraged participation in recreational activities, enhancing social engagement and physical health.
- Maintained organized and sanitary living environments, contributing to overall client health and comfort.
- Administered medications as prescribed, following safety protocols to prevent errors.
- Assisted clients with personal hygiene routines, promoting dignity and self-esteem.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Documented patient information and care activities in electronic health record.
Sales Accoicated
Beauty Supply Warehouse
09.2023 - 06.2024
- Assisted customers in selecting beauty products based on individual needs and preferences.
- Maintained organized inventory, ensuring products were readily available and well-displayed.
- Collaborated with team members to enhance in-store promotions and customer engagement.
- Provided product demonstrations to educate customers on new beauty supplies and techniques.
- Responded to customer inquiries promptly, ensuring a positive shopping experience.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Resolved customer complaints effectively, enhancing overall satisfaction.
- Adapted to changing product lines and customer demands with agility.
- Engaged in upselling and cross-selling techniques to maximize sales opportunities.
- Maintained cleanliness and organization of sales floor and stock areas.
Caregiver (MA)
In Home Supportive Services
05.2017 - 11.2022
- Assisted clients with mobility, facilitating safe movement within their homes and during outings.
- Supported clients with meal preparation, focusing on nutritional needs and dietary restrictions.
- Coordinated transportation for clients to medical appointments, ensuring timely arrivals and safe travel.
- Monitored health conditions, reported changes to healthcare professionals, and adjusted care plans as needed.
- Administered medications following prescribed schedules, ensuring accuracy and adherence to safety protocols.
- Provided personal care assistance to clients, enhancing comfort and dignity in daily routines.
- Engaged clients in social activities, promoting emotional well-being and reducing feelings of isolation.
- Maintained cleanliness standards through regular housekeeping, ensuring a safe and welcoming environment.
- Trained new caregivers on best practices in personal care and household management techniques.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Scheduled daily and weekly care hours for client caseload.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Transported clients to and from medical appointments with safety and efficiency.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Customer Service Representative
Alorica ( Verizon Acctounts)
11.2010 - 05.2012
- Managed customer inquiries effectively, ensuring timely responses and accurate information dissemination.
- Provided assistance with order processing, contributing to streamlined operations and customer satisfaction.
- Resolved customer complaints promptly, enhancing overall service quality and client trust.
- Collaborated with cross-department teams to address customer needs and enhance service delivery.
- Maintained up-to-date product knowledge, ensuring informed responses to customer queries.
- Handled billing inquiries professionally, clarifying account details and payment processes.
- Documented customer interactions meticulously, ensuring accurate records for future reference and analysis.
- Assisted customers with technical support issues, guiding them through troubleshooting processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
MA (Medical Assistant) - Medical
UEI College
Fresno, CA05-2013
Skills
- Emotional support
- End-of-life care
- Housekeeping
- Mobility assistance
- Grocery shopping
- Social interaction
- Medication reminders
- Companionship skills
- Activity supervision
- Patient assessments
- Family education
- Physical therapy assistance
- Appointment coordination
- Direct patient care
- Personal care
- Meal preparation
- Stress reduction techniques
- Housekeeping tasks
- Elderly care
- Vital signs monitoring
- Personal hygiene assistance
- Compassionate care
- Transportation assistance
- Mobility support
- Medication management
- Medication distribution
- Disability support
- Feeding support
- Personal hygiene support
- At-home care instruction
- First aid administration
- Heavy lifting
- Respectful and compassionate
- Special needs care
- HIPAA compliance
- Time management
Languages
Spanish
Limited Working
American Sign Language
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
Work Preference
Work Type
Full TimePart TimeLocation Preference
HybridRemoteOn-SiteTimeline
Care Provider
Deborah Ward Private Care
09.2024 - 10.2025
PCA
Bright Star Home Health
01.2024 - 08.2024
Sales Accoicated
Beauty Supply Warehouse
09.2023 - 06.2024
Caregiver (MA)
In Home Supportive Services
05.2017 - 11.2022
Customer Service Representative
Alorica ( Verizon Acctounts)
11.2010 - 05.2012
MA (Medical Assistant) - Medical
UEI College