Gresheeka Johnson
Washington,United States
Summary
Experienced in coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations—track record of effective communication and multitasking to meet diverse administrative needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Scheduler
Unity Health Care
06.2024 - Current
- Remote Work part-time
- High volume call center Agent.
- Data Entry
- Provided compassionate support to patients during their healthcare journey, promptly addressing concerns and answering questions about appointments.
- Demonstrated excellent problem-solving skills when faced with scheduling conflicts or last-minute changes, finding solutions that satisfied both patients and providers.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing appointment changes.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained accurate patient records, updating contact information and insurance details as needed.
- Developed strong relationships with patients through clear communication, providing a positive experience from the first phone call onward.
Dispatcher/Customer Service Representative
MedStar Georgetown University Hospital
11.2023 - 05.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate the timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers, and other personnel to encourage professional relationships and promote respect.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Enhanced team morale by fostering supportive and collaborative work environment.
Dc United Audi Field
Surveillance Monitor
03.2023 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Office Clerk/Receptionist
First Vehicle Transit
05.2022 - 05.2023
- Data Entry
- Receptionist duties
- Dispatch to tow services and Officers.
- Open and close work order requests
- Run and review reports as needed
- Answer shop telephones and schedule repair appointments
- Maintain vehicle information files
- Take road call information and dispatch mechanics or outside services
- Arrange pick-up of outside repairs
- Fax/ files all old and new work orders
- Close and open shop when needed
- Sending and receiving company emails
- Create new vehicle work order detailing miles, Vins and inputting new car installs in faster system for mechanics
- Filing all marked and unmarked survey vehicles for DC Metropolitan Police.
Concierge Director
NFC Amenity
09.2015 - 04.2022
- Coached, supported, and developed team with the goal of continuous growth and skill improvement.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Implemented and developed ticketing support and phone systems.
- Tracked and optimized team metrics such as overall production, conversion rates, product types and customer satisfaction.
- Fostered a positive work environment within the concierge team through regular communication and recognition of accomplishments.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
Education
High School Diploma -
Theodore Roosevelt High School
Washington, DC05.2013
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Filing
- Customer relations
- Critical thinking and a Strong problem Solver
- Scheduling
- Documentation and recordkeeping
- Office management
- Dedicated team player
- Recordkeeping and Management
- Verbal communication
Certification
- CPR Certification
- Driver's License
- Class D
- AED Certification
Timeline
Patient Scheduler
Unity Health Care
06.2024 - Current
Dispatcher/Customer Service Representative
MedStar Georgetown University Hospital
11.2023 - 05.2024
Dc United Audi Field
Surveillance Monitor
03.2023 - 09.2023
Office Clerk/Receptionist
First Vehicle Transit
05.2022 - 05.2023
Concierge Director
NFC Amenity
09.2015 - 04.2022
High School Diploma -
Theodore Roosevelt High School