Devona Hall
Norcross,GA
Summary
Dynamic and detail-oriented professional with extensive experience at Gordon Biersch, excelling in food presentation and order accuracy. Proven ability to train staff and enhance guest satisfaction in fast-paced environments. Strong organizational skills and a commitment to cleanliness ensure operational excellence and a positive dining experience.
Overview
2026
2026
years of professional experience
Work History
Expo Runner
Gordon Biersch
06.2023 - Current
- Delivered food and beverage orders efficiently to designated areas.
- Assisted kitchen staff with inventory management and stock replenishment.
- Maintained cleanliness and organization in high-traffic areas during events.
- Communicated effectively with team members to ensure smooth operations.
- Monitored guest satisfaction, addressing concerns promptly to enhance experience.
- Trained new team members on operational procedures and safety protocols.
- Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
Waitress Trainer
Gordon Biersch
06.2023 - Current
- Assisted in food and beverage service, ensuring timely delivery to guests.
- Collaborated with kitchen staff to maintain efficient food preparation and presentation.
- Learned and followed safety protocols for handling food and maintaining cleanliness.
- Processed customer orders accurately using point-of-sale systems.
Server/bartender
TGIF Fridays
2013 - 2024
- Delivered exceptional customer service by engaging patrons and ensuring satisfaction with drinks and food orders.
- Crafted and mixed a diverse range of cocktails while maintaining high-quality standards.
- Managed bar inventory, conducted regular stock checks, and ordered supplies to minimize waste.
- Trained new staff on bartending techniques, customer interaction, and safety protocols.
- Resolved customer complaints swiftly, fostering a positive atmosphere and encouraging repeat business.
- Maintained cleanliness and organization of bar area in compliance with health regulations and standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
Education
High School Diploma - Math And Science
Woodward High School
Cincinnati, OH05.1989
Skills
Quick learner
Timeline
Expo Runner
Gordon Biersch
06.2023 - Current
Waitress Trainer
Gordon Biersch
06.2023 - Current
Server/bartender
TGIF Fridays
2013 - 2024
High School Diploma - Math And Science
Woodward High School