Summary
Overview
Work History
Education
Skills
Timeline
Generic

Devona Heath

Louisville,KY

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

34
34
years of professional experience

Work History

Sr. Coordinator Customer Service Consumer Pkging

Smurfit Westrock
04.2002 - 03.2025
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Work in a team group setting that focuses on new and current clients / accounts.
  • Maintain customer relationships by providing ongoing support, answering all questions and concerns as well as troubleshooting and making sure deadlines are met.
  • Process client orders including participating in the job estimating process.
  • Gather all required information including art and job specifications in a timely manner and follow each job through from start to finish.
  • Follow communication procedures, guidelines, and policies.
  • Take initiative to engage current and new customers.
  • Serve as a back-up to other team members.
  • Maintained all aspects of multiple, complex, high pressure projects from inception to completion.
  • Liaison between production planning and estimating to ensure and monitor manufacturing plans.
  • Communicate with customer's, sales, production, and outside vendors to ensure all the details and tight schedule demands of the project are carried out.
  • Work with production planning, scheduling and quality assurance to ensure all key deliverables are met.
  • Regularly scheduled onsite customer meetings.
  • Run and manage customized reports and share data with customers daily.
  • Manage ship dates daily for all customers.
  • Review customer credit information to ensure necessary credit is established for customer orders.


Order Entry Processor

Louisville Bedding Company
07.1991 - 02.2002
  • Increased efficiency through regular collaboration with sales representatives to review and update client requirements.
  • Reduced errors in order entry by implementing quality control measures and routine database audits.
  • Streamlined order processing for faster turnaround times, utilizing effective multitasking strategies.
  • Optimized order entry workflows by identifying potential bottlenecks, proposing solutions, and working closely with management to implement changes.
  • Assisted in training new employees on company-specific software systems, policies, and procedures for order entry processing.
  • Assisted in the development of comprehensive order entry training materials to facilitate onboarding and ongoing staff education.
  • Collaborated with team members to ensure timely and efficient fulfillment of customer orders.

Education

High School Diploma -

Southern High School
Louisville, KY
06-1989

Skills

  • Excellent communication
  • Organizational skills
  • Customer service management
  • Attention to detail
  • Time management
  • Multitasking and organization
  • Reliability
  • Team collaboration

Timeline

Sr. Coordinator Customer Service Consumer Pkging

Smurfit Westrock
04.2002 - 03.2025

Order Entry Processor

Louisville Bedding Company
07.1991 - 02.2002

High School Diploma -

Southern High School

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Devona Heath