DEVONA MINOTT
Florida,US
Summary
Human Resources professional with over 10 years of experience in employee relations, payroll administration, and regulatory compliance. Certified in Human Resource Management, with proven success in ensuring HR compliance and facilitating onboarding across healthcare, hospitality, and corporate sectors. Skilled in enhancing employee engagement and streamlining processes to achieve organizational goals while upholding confidentiality and integrity.
Overview
16
16
years of professional experience
Work History
Vigilance Reporting Specialist
Philips Respironics
Remote/Florida
12.2022 - Current
- Partner with investigators and clinical reviewers on cases requiring additional assessments.
- Strengthened ability to analyze sensitive data and maintain compliance within highly regulated environments — transferable to HR compliance and employee relations.
- Managed global complaint reporting, ensuring compliance with regulatory standards, which enhanced organizational credibility and stakeholder trust.
- Conducted thorough assessments of public health threats, facilitating informed decision-making and timely action in compliance with industry regulations.
- Prepared comprehensive responses for regulatory inquiries, fostering positive relationships and ensuring transparency with regulatory authorities.
- Executed meticulous MDR and MIR report submissions, maintaining high standards of accuracy that minimized compliance risks and reinforced safety protocols.
Assistant Manager, Group Services & Payroll
Hotel Pennsylvania
New York, US
10.2014 - 02.2021
- Oversaw front office operations, group check-ins, guest relations, and adherence to service standards.
- Responded to employee payroll and benefits-related inquiries with professionalism and timeliness.
- Administered attendance tracking, coaching, and counseling to align employee performance with company standards.
- Partnered with management to develop onboarding procedures, fostering a supportive environment that reduced training time and boosted team morale.
- Maintained accurate departmental schedules, managing vacation and leave requests, which minimized disruptions to front office operations.
- Streamlined payroll processes for 250+ employees, ensuring compliance with policies and enhancing efficiency, resulting in a 30% reduction in processing time.
Crew Desk Coordinator
The Radisson Hotel
New York, US
05.2011 - 10.2014
- Resolved escalated employee and guest issues with professionalism and discretion.
- Implemented a tracking system for guest feedback, leading to noticeable improvements in service delivery.
- Developed a proactive issue resolution strategy, effectively minimizing guest complaints and enhancing overall experience.
- Fostered team synergy by mentoring staff in customer service best practices, resulting in a consistently positive guest experience.
- Coordinated and streamlined check-in procedures, significantly reducing wait times and improving overall guest satisfaction ratings.
Welcome Desk Agent
The W Hotel
Fort Lauderdale, US
12.2009 - 04.2011
- Facilitated onboarding of new team members by demonstrating hospitality standards and operational processes.
- Responded to inquiries and concerns with empathy, maintaining high levels of satisfaction.
- Supported HR-related functions by handling shift assignments, performance concerns, and guest feedback.
- Engaged with guests to create memorable experiences, fostering repeat visits and enhancing brand loyalty.
Education
Human Resource Management Certification -
Canadian College of Business Science & Technology
Toronto, OntarioAssociate of Science -
York University
Toronto, OntarioSkills
- Employee Relations
- Payroll Administration
- HR Compliance
- Talent Acquisition
- Training
- Policy Implementation
- Time Tracking
- Conflict Resolution
- HRIS
- Microsoft Office
- Public Speaking
- Collaboration
- Strategic Planning
- Data Analysis
Timeline
Vigilance Reporting Specialist
Philips Respironics
12.2022 - Current
Assistant Manager, Group Services & Payroll
Hotel Pennsylvania
10.2014 - 02.2021
Crew Desk Coordinator
The Radisson Hotel
05.2011 - 10.2014
Welcome Desk Agent
The W Hotel
12.2009 - 04.2011
Human Resource Management Certification -
Canadian College of Business Science & Technology
Associate of Science -
York University