Devona Roe
Summary
- Motivated professional with 10+ years of management experience, specializing in creating referral-worthy living experiences for Class A communities. Strong history of supervisory leadership.
- Marketing
- Resident Relations
- Team Development
- Fair Housing Compliance
- Financial Management
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Property Manager
F&F Reality - Lake+House Luxury Apartment
Wheeling, IL
04.2022 - 09.2024
- Responsible for staffing the leasing and maintenance department
- Coordinated with vendors for the procurement of services, such as repairs, renovations, and landscaping
- Ensured that all rent payments were collected on time by following up with delinquent tenants
- Resolved residents' complaints quickly and effectively, while ensuring customer satisfaction
- Monitored market trends to ensure competitive pricing structures for units under management
- Prepared monthly reports detailing financial performance data, such as revenue growth and expenses incurred
- Evaluated current staff members' performance levels to determine training needs or staffing changes, if required
- Inspected properties regularly to identify deficiencies and schedule repairs
- Exercised direct supervision over the property staff of Eleven
- 640 Apartment Homes
<ul> <li>Responsible for planning, budgeting, and executing capital projects for the community and maintaining the annual budget to determine the most cost-effective approach to maximize revenue</li> <li>Scrutinize leasing data to provide accurate reporting to upper management and ownership to identify, resolve, and accurately forecast timelines</li> <li>Responsible for increasing occupancy and marketing presence, achieving 100% occupancy from 2021 to the present</li> <li>Able to identify areas of strength and weakness and implement company policies, standards, and changes to drive results</li> <li>Strong leader with proven ability to build highly effective teams dedicated to providing exceptional customer service</li> <li>Able to excel in a fast-paced, demanding work environment while meeting deadlines and satisfying ownership</li> <li>Two Itasca Place</li> <li>70 Boutique Apartment Homes</li> </ul>
Waypoint Management Services
06.2020 - 04.2022
- Responsible for planning, budgeting, and executing capital projects for the community and maintaining the annual budget to determine the most cost-effective approach to maximize revenue
- Scrutinize leasing data to provide accurate reporting to upper management and ownership to identify, resolve, and accurately forecast timelines
- Responsible for increasing occupancy and marketing presence, achieving 100% occupancy from 2021 to the present
- Able to identify areas of strength and weakness and implement company policies, standards, and changes to drive results
- Strong leader with proven ability to build highly effective teams dedicated to providing exceptional customer service
- Able to excel in a fast-paced, demanding work environment while meeting deadlines and satisfying ownership
- Two Itasca Place
- 70 Boutique Apartment Homes
<ul><li>Effectively manage and coordinate people, activities, and available resources to accomplish property objectives as established by Regional Property Manager and Property Owner</li><li>Maximize occupancy levels and property values</li><li>Maintain daily, weekly and monthly reports, including accurate reporting of rents and deposits received</li><li>Submitted reports promptly, following the Element reporting schedule</li><li>Formulated budgets for the upcoming calendar year, staying within established budget guidelines throughout the year</li><li>Hire, terminate, supervise, train, and motivate all site staff, conducting performance reviews and counseling sessions</li><li>Windsor Lakes - Woodridge, IL</li><li>762 Units</li></ul>
07.2018 - 06.2020
- Effectively manage and coordinate people, activities, and available resources to accomplish property objectives as established by Regional Property Manager and Property Owner
- Maximize occupancy levels and property values
- Maintain daily, weekly and monthly reports, including accurate reporting of rents and deposits received
- Submitted reports promptly, following the Element reporting schedule
- Formulated budgets for the upcoming calendar year, staying within established budget guidelines throughout the year
- Hire, terminate, supervise, train, and motivate all site staff, conducting performance reviews and counseling sessions
- Windsor Lakes - Woodridge, IL
- 762 Units
<ul><li>Managed a property consisting of 222 Units</li><li>Developed a monthly marketing plan for the property in conjunction with the area director establishing weekly sales goals to achieve budgeted occupancy levels</li><li>Oversaw outside marketing to potential residents weekly</li><li>Directed the activities of all on-site employees</li><li>Negotiated service and capital improvement contracts</li><li>Maintained curb appeal and the physical appearance of the property</li><li>Assured compliance with all state and federal housing laws</li><li>The Residence at 1450 – Mount Prospect, IL</li></ul>
Village Green
02.2018 - 07.2018
- Managed a property consisting of 222 Units
- Developed a monthly marketing plan for the property in conjunction with the area director establishing weekly sales goals to achieve budgeted occupancy levels
- Oversaw outside marketing to potential residents weekly
- Directed the activities of all on-site employees
- Negotiated service and capital improvement contracts
- Maintained curb appeal and the physical appearance of the property
- Assured compliance with all state and federal housing laws
- The Residence at 1450 – Mount Prospect, IL
<ul><li>Managed Williams Reserve, consisting of 320 units</li><li>Provided leadership to a staff of eight, ensuring they meet company vision, expectations, and policies</li><li>Recruited staff, conducted performance reviews and training</li><li>Implemented a marketing plan to increase occupancy and market presence</li><li>Created annual budgets to maximize revenues and control expenses</li><li>Managed an adjoining commercial mall of five stores, assisting in lease preparation, collecting rent and taxes, preparing statements, and showing vacant spaces to prospective renters.</li></ul>
RMK Management
Palatine, IL
04.2005 - 01.2018
- Managed Williams Reserve, consisting of 320 units
- Provided leadership to a staff of eight, ensuring they meet company vision, expectations, and policies
- Recruited staff, conducted performance reviews and training
- Implemented a marketing plan to increase occupancy and market presence
- Created annual budgets to maximize revenues and control expenses
- Managed an adjoining commercial mall of five stores, assisting in lease preparation, collecting rent and taxes, preparing statements, and showing vacant spaces to prospective renters.
<ul><li>Managed Versailles on the Lakes, consisting of 688 units</li><li>Handled all bookkeeping, AP, and AR for the community</li><li>Worked with the maintenance team to assure units were ready for move-in</li><li>Maintained an average retention rate of 65%.</li></ul>
Oakbrook, IL
11.2011 - 06.2016
- Managed Versailles on the Lakes, consisting of 688 units
- Handled all bookkeeping, AP, and AR for the community
- Worked with the maintenance team to assure units were ready for move-in
- Maintained an average retention rate of 65%.
<ul><li>Screened potential residents and completed leasing contracts for the 618 units at Versailles on the Lakes.</li></ul>
Schaumburg, IL
04.2005 - 11.2011
- Screened potential residents and completed leasing contracts for the 618 units at Versailles on the Lakes.
Education
Bachelor of Science - Business Operations
Chicago, Illinois
Chicago, IllinoisGrace Hill Training
Skills
- Yardi, MRI, Blue Moon, Entrata, Rent Café, CRM, Microsoft Office (Word, Excel, PowerPoint, Outlook)
Certification
Real Estate Leasing License, State of Illinois
Timeline
Senior Property Manager
F&F Reality - Lake+House Luxury Apartment
04.2022 - 09.2024
<ul> <li>Responsible for planning, budgeting, and executing capital projects for the community and maintaining the annual budget to determine the most cost-effective approach to maximize revenue</li> <li>Scrutinize leasing data to provide accurate reporting to upper management and ownership to identify, resolve, and accurately forecast timelines</li> <li>Responsible for increasing occupancy and marketing presence, achieving 100% occupancy from 2021 to the present</li> <li>Able to identify areas of strength and weakness and implement company policies, standards, and changes to drive results</li> <li>Strong leader with proven ability to build highly effective teams dedicated to providing exceptional customer service</li> <li>Able to excel in a fast-paced, demanding work environment while meeting deadlines and satisfying ownership</li> <li>Two Itasca Place</li> <li>70 Boutique Apartment Homes</li> </ul>
Waypoint Management Services
06.2020 - 04.2022
<ul><li>Effectively manage and coordinate people, activities, and available resources to accomplish property objectives as established by Regional Property Manager and Property Owner</li><li>Maximize occupancy levels and property values</li><li>Maintain daily, weekly and monthly reports, including accurate reporting of rents and deposits received</li><li>Submitted reports promptly, following the Element reporting schedule</li><li>Formulated budgets for the upcoming calendar year, staying within established budget guidelines throughout the year</li><li>Hire, terminate, supervise, train, and motivate all site staff, conducting performance reviews and counseling sessions</li><li>Windsor Lakes - Woodridge, IL</li><li>762 Units</li></ul>
07.2018 - 06.2020
<ul><li>Managed a property consisting of 222 Units</li><li>Developed a monthly marketing plan for the property in conjunction with the area director establishing weekly sales goals to achieve budgeted occupancy levels</li><li>Oversaw outside marketing to potential residents weekly</li><li>Directed the activities of all on-site employees</li><li>Negotiated service and capital improvement contracts</li><li>Maintained curb appeal and the physical appearance of the property</li><li>Assured compliance with all state and federal housing laws</li><li>The Residence at 1450 – Mount Prospect, IL</li></ul>
Village Green
02.2018 - 07.2018
<ul><li>Managed Versailles on the Lakes, consisting of 688 units</li><li>Handled all bookkeeping, AP, and AR for the community</li><li>Worked with the maintenance team to assure units were ready for move-in</li><li>Maintained an average retention rate of 65%.</li></ul>
11.2011 - 06.2016
<ul><li>Managed Williams Reserve, consisting of 320 units</li><li>Provided leadership to a staff of eight, ensuring they meet company vision, expectations, and policies</li><li>Recruited staff, conducted performance reviews and training</li><li>Implemented a marketing plan to increase occupancy and market presence</li><li>Created annual budgets to maximize revenues and control expenses</li><li>Managed an adjoining commercial mall of five stores, assisting in lease preparation, collecting rent and taxes, preparing statements, and showing vacant spaces to prospective renters.</li></ul>
RMK Management
04.2005 - 01.2018
<ul><li>Screened potential residents and completed leasing contracts for the 618 units at Versailles on the Lakes.</li></ul>
04.2005 - 11.2011
Bachelor of Science - Business Operations
Chicago, Illinois
Grace Hill Training
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