Devona Rogers
Delano
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist
Jaber Motors
03.2024 - 07.2024
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- took customers information to move forward with purchasing a vehicle
Receptionist
Kern River Transitional Care
02.2023 - 03.2024
- Managed front desk operations, ensuring efficient visitor check-in.
- Utilized multi-line phone system to handle incoming calls, directing inquiries appropriately.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Warehouse Packer
Amazon
06.2023 - 11.2023
- Maintained a safe work environment by adhering to safety regulations at all times.
- Assembled and packed orders according to customer specifications.
- Ensured all documents related to shipping were accurately filled out per established procedures.
- Stacked cartons onto appropriate pallets according to size and weight restrictions.
Waitress
Culchi Town
10.2022 - 01.2023
- Communicated daily specials to customers.
- Served alcoholic beverages responsibly in accordance with state laws.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Processed payments accurately using cash registers or POS systems.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
Call Center Representative
Dignity Health
10.2021 - 08.2022
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Developed effective working relationships with team members across multiple departments.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained detailed records of customer interactions and transactions for future reference.
Caregiver
IHSS Public Authority
07.2019 - 08.2022
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
Medical Records Clerk
Truxtun Surgery Center
02.2021 - 08.2021
- Processed incoming medical records requests.
- Retrieved patient medical records in response to requests from authorized personnel.
- Reviewed patient charts for accuracy and completeness.
- Compiled discharge summaries for all discharged patients.
- Updated patient files with new medical information as needed.
- Scanned paper records into digital format.
- Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
- Verified insurance eligibility prior to releasing protected health information.
Receptionist
Ardent Hospice
09.2020 - 01.2021
- Updated daily log book with information about visitors entering the premises.
- Verified visitors' identification cards before allowing access to the building.
- Scheduled appointments for clients, customers, and other visitors.
- Prepared welcome packages for new hires.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
Cashier
KFC
01.2019 - 08.2019
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
Cashier/Cook's Assistant
Taco Bell
02.2017 - 11.2018
- Stocked shelves with merchandise when needed.
- Ensured compliance with all safety regulations within the store environment.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Cashier
McDonald's
09.2016 - 08.2017
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Stocked shelves with merchandise when needed.
- Performed other duties as assigned by management.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
No Degree - Medical Assistant
San Joaquin Valley College
Delano, CA05-2024
High School Diploma -
north kern community school
Delano, CA08-2020
Skills
- Scheduling
- Positive and professional
- Information Protection
- Schedule Management
- Time management
- Data entry
- Organization skills
- Multi-line telephone skills
- Greeting and Seating Clients
- Documentation And Reporting
- Office Administration
- Professional and polished presentation
- Multitasking and prioritization
Affiliations
- Adept
- team work
- organization
- customer service
- computer literacy
- leadership
- time management
- attention to detail
- communication skills
- problem-solving
Certification
- typing certificate
Languages
English
Professional
Spanish
Limited
Timeline
Receptionist
Jaber Motors
03.2024 - 07.2024
Warehouse Packer
Amazon
06.2023 - 11.2023
Receptionist
Kern River Transitional Care
02.2023 - 03.2024
Waitress
Culchi Town
10.2022 - 01.2023
Call Center Representative
Dignity Health
10.2021 - 08.2022
Medical Records Clerk
Truxtun Surgery Center
02.2021 - 08.2021
Receptionist
Ardent Hospice
09.2020 - 01.2021
Caregiver
IHSS Public Authority
07.2019 - 08.2022
Cashier
KFC
01.2019 - 08.2019
Cashier/Cook's Assistant
Taco Bell
02.2017 - 11.2018
Cashier
McDonald's
09.2016 - 08.2017
No Degree - Medical Assistant
San Joaquin Valley College
High School Diploma -
north kern community school
Education and Training
other