Devona Stone
Southaven,MS
Summary
To join a company that utilizes and enhances my current skill set in both a solo and team atmosphere to drive performance and success within the company. Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
8
8
years of professional experience
Work History
Server Shift Leader
Sheraton
03.2017 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
- Answered customers' questions, recommended items, and recorded order information.
HUMAN RESOURCE ASSISTANT
BAPTIST MEMORIAL HOSPITAL
01.2020 - 03.2023
- Assisted with payroll scheduling
- Worked with floor supervisor to coordinate shifts and floor assignments
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Coordinated employee training programs to improve productivity and performance.
Team Lead
Advertising Checking Bureau
05.2015 - 08.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Master of Arts - Health Information And Management/Medical Billing
HEALTH TECH INSTITUTE
Memphis, TN09.2019
High School Diploma -
Wooddale High School
Memphis, TN05.2013
Skills
- Skilled orator
- Proficient in typing 40 WPM
- Detailed and Organized
- Positive and Self-Motivated
- Medical billing and coding
- Multitasking
- DEVONA STONE
- Billing and Payment Processing
- Developing Rapport with Guests
- Phone Inquiries
- Customer Relationship Management
Timeline
HUMAN RESOURCE ASSISTANT
BAPTIST MEMORIAL HOSPITAL
01.2020 - 03.2023
Server Shift Leader
Sheraton
03.2017 - Current
Team Lead
Advertising Checking Bureau
05.2015 - 08.2017
Master of Arts - Health Information And Management/Medical Billing
HEALTH TECH INSTITUTE
High School Diploma -
Wooddale High School