Devona Williams
Columbus
Summary
With a proven track record at the United States Postal Service, I excel in enhancing operational efficiency and customer satisfaction. My expertise in postal regulations and problem-solving skills have significantly reduced wait times and improved service quality. Demonstrating strong computer savvy and effective communication, I've fostered positive customer relationships and streamlined mail distribution processes.
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Results-focused mail service professional focused on solving organizational problems and building strong teams.
Dependable Postal Clerk offering 11+ years processing mailpieces and packages to foster timely delivery. Highly attuned to varying customer needs with success in achieving sales and customer satisfaction targets. Skilled in managing fluctuating workloads in production-driven settings.
Overview
12
12
years of professional experience
Work History
Postal Clerk
United States Postal Services
06.2023 - Current
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Enhanced customer satisfaction by efficiently sorting and distributing mail to appropriate recipients.
- Managed inventory levels for mailing supplies, placing orders as necessary to maintain availability for customers.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
- Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
- Weighed mail and computed pricing amounts.
- Contributed to decreased wait times by quickly serving customers at the counter during high volume periods.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and safety.
- Upsold postal services like insurance and tracking.
- Identified potential discrepancies or errors in address information before processing items for shipment, reducing returned mail rates significantly.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Supported colleagues during peak hours, working together effectively under pressure for optimal performance.
- Provided service and sales to walk-in customers.
- Sorted mail according to size, shape and destination.
- Streamlined postal operations for faster service by accurately weighing packages and calculating postage.
- Maintained accurate records of incoming and outgoing shipments, contributing to efficient postal operations.
- Operated various mail processing equipment, ensuring consistent accuracy in mail handling.
- Prepared reports to track mail volumes, fees and other related data.
- Identified opportunities for process improvements within the workplace leading to increased productivity among the team.
- Strengthened relationships with local businesses through proactive outreach efforts resulting in increased usage of our services.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Medical Massage Therapist
Student
06.2024 - 08.2025
- Maintained detailed records of clients'' medical histories and treatment progress.
- Reduced stress levels for patients with customized relaxation massages.
- Contributed to the development of clinic policies that prioritized client safety and satisfaction.
- Bolstered company reputation with consistently high satisfaction ratings from clients.
- Safeguarded clients'' privacy by adhering to HIPAA regulations and maintaining strict confidentiality.
- Promoted wellness by educating clients on self-care techniques, including stretching exercises and proper posture.
- Addressed specific client needs by creating personalized treatment plans.
- Increased patient mobility by focusing on muscle flexibility and range of motion.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Provided clear, concise instructions to clients to prepare for massage services.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Maintained accurate and up-to-date client records.
- Advised clients on areas such as posture, at-home exercises and stretches.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
- Performed sanitization tasks to keep massage environment clean and safe.
Phlebotomist
Riverside Methodist Hospital
02.2023 - 10.2023
- Utilized barcode scanning software for accurate sample labeling and tracking.
- Applied venipuncture techniques to collect blood samples from patients of all ages.
- Demonstrated proficiency in handling difficult venipuncture cases with minimal discomfort to patients.
- Provided clear instructions to patients regarding aftercare procedures to prevent complications.
- Collected blood specimens following strict protocols to ensure sample integrity.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Collaborated with healthcare teams to prioritize urgent blood draws, ensuring timely analysis for critical care decisions.
- Enhanced team collaboration by participating in regular meetings to discuss improvements in phlebotomy practices.
- Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Adapted to diverse patient needs by employing variety of blood collection techniques.
- Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
- Identified veins suitable for venipuncture with precision, minimizing discomfort for patients.
- Increased patient satisfaction by providing gentle care and empathetic support during blood collection procedures.
- Enhanced patient experience by performing blood draws quickly and efficiently.
- Improved patient comfort and trust with compassionate communication and professional bedside manner.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Verified proper storage and transportation of specimens to laboratories.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
Medical Assistant
Central Ohio Primary Care
10.2020 - 02.2023
- Operated EKG machines to capture detailed heart activity records and assisted in interpreting results for patient assessments.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Improved clinical workflow with introduction of electronic health records system.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Increased efficiency in office by implementing digital filing system for patient records.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Followed appropriate procedures to minimize patient's exposure to radiation.
SSA/Postal Clerk
United States Postal Service, USPS
06.2013 - 11.2019
- Streamlined package handling processes for improved delivery times and reduced damage incidents.
- Promoted USPS products and services to enhance revenue generation while fulfilling customer needs.
- Maintained accurate records of all incoming and outgoing mail, ensuring proper tracking and routing.
- Collaborated with colleagues to develop innovative solutions for improving overall postal operations.
- Resolved customer concerns swiftly, promoting positive experiences and building lasting relationships with patrons.
- Ensured safety compliance by performing routine inspections of equipment and facilities, reporting any issues promptly.
- Contributed to increased customer retention rates through personalized interactions showcasing commitment to quality service.
- Handled fragile or hazardous items carefully, adhering to established safety protocols.
- Reduced wait times by efficiently organizing workload and prioritizing tasks during peak hours.
- Provided exceptional support during holiday seasons, adapting quickly to increased workloads without compromising performance.
- Improved workplace organization by implementing effective storage solutions for mailroom materials and equipment.
- Expedited time-sensitive deliveries by accurately identifying priority items during sorting procedures.
- Assisted in training new team members to uphold high standards of service and efficiency within the postal office.
- Coordinated closely with mail carriers to ensure timely distribution of packages, enhancing overall reliability of service.
- Enhanced customer satisfaction by providing efficient and courteous service at the postal counter.
- Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
- Optimized inventory management practices, regularly restocking supplies to maintain adequate levels for daily operations.
- Identified areas of operational inefficiency, suggesting actionable improvements that led to enhanced productivity among staff members.
- Processed bulk mailings for businesses, fostering strong professional partnerships within the community.
- Sorted mail according to size, shape and destination.
- Demonstrated adaptability by effectively managing multiple responsibilities simultaneously in a fast-paced environment without sacrificing precision or professionalism.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Weighed mail and computed pricing amounts.
- Provided service and sales to walk-in customers.
- Monitored inventory of postage stamps and made orders to replenish.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Upsold postal services like insurance and tracking.
- Used computer systems to track packages and update client information.
- Utilized customer service skills to provide exceptional service for repeat clientele.
- Added accurate data entry into computer system to complete transactions.
Education
High School Diploma -
Eastmoor High School
417 S Weyant Ave Columbus Oh 43213Medical Assistant Diploma - Medical Assistant
American School of Technology
2100 Morse Rd, Columbus Oh 43229Skills
- Workplace safety
- Problem-solving skills
- Computer savvy
- Verbal/written communication
- Post office operations
- Mail forwarding
- Handling and sorting mail
- Federal guideline proficiency
- Postal regulations
- Sorting procedures
- International shipping
- Shipping procedures
- Equipment operation
- Weight calculations
- Loading and unloading
- Postal law proficiency
- Pricing structures
- Sales background
- Mail sorting
- Distribution services
- International shipments
Accomplishments
- Achieved 100% mystery shops by completing transactions with accuracy and efficiency.
- Worked with law enforcement to reduce illegal use of post office services.
- Increased operational efficiency through improved training.
Timeline
Medical Massage Therapist
Student
06.2024 - 08.2025
Postal Clerk
United States Postal Services
06.2023 - Current
Phlebotomist
Riverside Methodist Hospital
02.2023 - 10.2023
Medical Assistant
Central Ohio Primary Care
10.2020 - 02.2023
SSA/Postal Clerk
United States Postal Service, USPS
06.2013 - 11.2019
High School Diploma -
Eastmoor High School
Medical Assistant Diploma - Medical Assistant
American School of Technology
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