Devonae Smith
Kinsale,VA
Summary
Customer service-oriented professional with 7+ years healthcare industry experience, able to coordinate the medical office administrative and clerical duties to ensure effective patient services and optimal levels of patient volume and flow. Follows policies, procedures, and guidelines to ensure consistent quality and maintains and safeguards patient privacy. Academic Honors Recognition / Honor Roll Well-organized, manages time and priorities in multi-task environments. Presents a consistent willingness to learn new skills. Work as part of a team and maintain a professional and positive environment. Communication Skills Microsoft Office Suite Microsoft Excel Microsoft Word Microsoft Powerpoint
Overview
9
9
years of professional experience
Work History
Caregiver
Private Duty Care
05.2015 - 07.2022
- Provided companionship
- Personal care for elderly patients
- Prepared meals, offered hygiene assistance, and handled housekeeping duties
- Administered medication and doctor appointments.
Intern/Assistant to Billing and Administration Department
Pathway Counseling Service
01.2022 - 07.2022
- Collected all information needed to calculate bills received
- Issue invoices and bills sent to clients through various channels (mail – email.) Update accounting records with new payments, balance, customer information
- Review all purchase orders
- Review sales records to make sure all the clients pay and haven’t paid
- Order inventory
- Schedule Appointments.
- Sorted, organized, and maintained files.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Completed research, compiled data, and assisted in timely reporting.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
Personal Care Assistant
Home Instead Senior Care
04.2013 - 11.2014
- Assisted with activities of daily living and prepared meals
- Transported clients to appointments and performed light cleaning
- Respected the patient's privacy and maintained confidentiality.
Education
Rappahannock Community College
Warsaw, VABachelor of Science in Business Administration, magna cum laude -
Southern New Hampshire University
01.2023
Associate of Science Degree in Health Sciences – Medical Administrative Assistant -
Ultimate Medical Academy
01.2020
Skills
- Progress Documentation
- Ms Office
- Incident Reporting
- Documentation
- HIPAA Compliance
- Dependable and Responsible
- Strong Ethics
- Care Plan Management
- Verbal and Written Communication Skills
- Data Entry
- Detail Oriented
- Customer Services
Key Qualifications
- CMS1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Patient Registration
- Office Accounting
- Medical Records Management
- Release of Information
- HIPAA Compliance
- Medical Transcription
- Basic Coding Skills for ICD / CPT
- Third Party
- Medicare
- Medicaid
- HMO
- PPO
- Medical Laws & Ethics
- Anatomy & Physiology
- ICD-10
Awards
- Graduate magna cum laude
- President Lists
- Cumulative GPA of 3.7
Volunteer Experience
Coco’s Decoration, Order Inventory
Schedule Appointment
Send out invoice to clients
Answering calls
Filing
Photo copying
Transcribing
Faxing
Keeping record of expenses and costs
Update calendar
Keeping the office organize
Communication between clients
Timeline
Intern/Assistant to Billing and Administration Department
Pathway Counseling Service
01.2022 - 07.2022
Caregiver
Private Duty Care
05.2015 - 07.2022
Personal Care Assistant
Home Instead Senior Care
04.2013 - 11.2014
Rappahannock Community College
Bachelor of Science in Business Administration, magna cum laude -
Southern New Hampshire University
Associate of Science Degree in Health Sciences – Medical Administrative Assistant -
Ultimate Medical Academy