Devonaire M. Johnson
McKinney,TX
Summary
Detail-oriented and professional individual with excellent analytical and problem-solving skills. Skilled in data collection and evaluation, collaborating cross-functionally to achieve shared objectives. Demonstrated ability to effectively manage multiple projects simultaneously in fast-paced environments, ensuring optimal accuracy. Seeking to leverage analytics and reporting expertise gained through higher education and on-the-job training to contribute to the growth of a dynamic organization.
Overview
12
12
years of professional experience
Work History
Business Analyst
Frontier Communication
11.2021 - 01.2024
- Designed, analyzed, and evaluated processes to ensure efficiency of grant and RFP submissions leading to the $455M in state and federal subsidy
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Created and presented weekly reports displaying KPI progression and grant acquisition efforts to Executive Leadership
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Help automate data capture, collection, and reporting functions, leading to effective one-time reporting efforts using Excel, JIRA, and Power BI
- Interacted with local and state governments, internal customers, and Executive Leadership to understand business needs and translate to requirements and project scope.
- Collaborated with IT to develop business intelligence tools, enhancing the quality of data-driven decision-making.
- Increased revenue opportunities by analyzing funding data and identifying underdeveloped areas within the company footprint for targeted improvement.
- Developed financial models to project future growth scenarios, assisting in long-term strategic planning.
- Streamlined report generation processes, significantly reducing time spent on monthly performance analysis.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Insurance Verification Analyst
Accent Care
12.2019 - 06.2021
- Increased productivity18% and produced a cost savings of $250k by introducing CareFlow software to senior leadership
- Created training material and reference guides and developed and facilitated training sessions to five teams and ten clients
- Implement data collection, monitoring and evaluation efforts, leading to better data practices for the claims department and an increase in credibility with external stakeholders
- Reduced response time to data requests1-hour by developing, editing, and implementing automated formulas in spreadsheets for reporting
- Cleanse data and prepare detailed reports and presentations that shows the incoming workload to senior leaders used to organize22 employees and ensure the highest possible number of verified claims
- Utilize advanced Excel features to produce daily reporting including pivot tables, VLOOKUP, aggregate functions, and charts
- Project manage the claim denial reconciliation process by developing the scope, assigning deliverables to varying teams, and creating process workflows to streamline steps
- FT40 Hrs
Business Development Manager
Operatix
04.2019 - 12.2019
- Coached and developed a team of four employees while developing new business relationships and cultivating existing partnerships
- Grew revenue15% by implementing sales tactics which increased the number of clients
- Analyzed sales data, generated reports, and facilitated monthly sales and strategy meetings with management
- Performed root cause analysis on a weekly basis to prevent unplanned issues from re-occurring
- Examined existing processes, developed project plans for improvement, and tracked the success and engagement
- FT40 Hrs
Billing Supervisor
Conifer Health Solutions
09.2018 - 04.2019
- Provided supervision, leadership, training, and development to a team of14 team leads and8 supervisors while managing the daily operations of the billing department
- Led trainings on billing process improvements, new billing applications, and compliance
- Increased productivity17% by assembling a group of leaders and supervisors from multiple departments whom quickly and effectively identified correct job processes needed to pay claims
- Developed a system and process that allowed hard copy billing reps to work remotely while remaining compliant with HIPPA laws which resulted in $30K savings in overhead expenses
- Implemented a strategy that cleared $30 million in backlog and decreased aged accounts by50%
- FT40 Hrs
Billing Team Lead
Conifer Health Solutions
01.2018 - 09.2018
- Prepared and reported daily inventory and revenue to Directors and Managers along with plan to hit KPI’s based on findings, by using pivot tables and various systems
- Created group which included Leads from other operational departments to create universal notation, which led to higher one touch resolution rates
- Provided training to all representatives to ensure compliance and efficiency was met
- FT40 Hrs
Billing Representative
Conifer Health Solutions
10.2016 - 01.2018
- Oversaw entire billing cycle of the claim’s life process including Billing, A/R, and Denials for both Medicare and Commercial
- Created and implemented job aides for Medicare and Commercial process to help ensure compliance and continuity
- Implemented an environment of cross-training which encourages teamwork, comradery
- FT40 Hrs
Advisor
Spherion
01.2015 - 02.2016
- Managed accounts for200 companies which included diagnosing problems and implementing solutions
- Identified and reported sources of payroll issues through Root Cause Analysis (RCA) and tracked the status of action items
- Provided training to clients on effectively using accounting software
- FT40 Hrs
Representative
Best Buy Mobile
07.2012 - 08.2014
- Increased Sales Revenue60% in one year by leading and training a team of six sales associates
- Improved customer service ratings20% by developing and fostering relationships with clients and asking probing questions to determine their vision
- Reported and processed all payroll and inventory for store
- PT20 Hrs
Education
Bachelor of Science - Business Administration
Indiana Institute of Technology
Fort Wayne, IN10.2019
Skills
- Finance & Accounting
- Data Analytics
- Project Management
- Financial Regulations
- Strategic Problem-Solving
- Process Improvement
- Cross Functional Collaboration
- Implementation / Change Management
- Requirements gathering
- Team collaboration
- Project management
- Strategic planning
Timeline
Business Analyst
Frontier Communication
11.2021 - 01.2024
Insurance Verification Analyst
Accent Care
12.2019 - 06.2021
Business Development Manager
Operatix
04.2019 - 12.2019
Billing Supervisor
Conifer Health Solutions
09.2018 - 04.2019
Billing Team Lead
Conifer Health Solutions
01.2018 - 09.2018
Billing Representative
Conifer Health Solutions
10.2016 - 01.2018
Advisor
Spherion
01.2015 - 02.2016
Representative
Best Buy Mobile
07.2012 - 08.2014
Bachelor of Science - Business Administration
Indiana Institute of Technology
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