Devon Anne Daniel

• Assisted patients in improving social relationships and engagement.
• Implemented evidence-based interventions such as Applied Behavior Analysis techniques, positive reinforcement strategies, and other behavioral approaches.
• Maintained accurate and detailed records of patient care, condition, progress, and concerns.
• Created a safe environment for clients by monitoring them closely during playtime or leisure activities.

· Assist in patient registration by obtaining information such as demographics, insurance coverage and/or financial information required to accurately complete all types of registrations.

· Obtain necessary signatures on forms: Health Insurance Portability and Accountability Act (HIPAA), General Consent, Medical Release, Important Message from Medicare (IMM).

· Verify insurance eligibility using electronic resources: Availity, One Health Port, United Healthcare- Optum.

· Answering switchboard calls and department phones in a professional manner.

· Greeting all patients, visitors & co-workers courteously, providing general information & direction assistance as needed.

• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Responded to customer issues to provide immediate resolution and improve retention.
• Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
• Proofread content for typo-free emails and documentation.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Handled confidential documents in an organized fashion according to established protocol.
• Scheduled appointments between clients and customers and internal staff members.

· Conducted direct one-on-one in center setting to clients on the Autism Spectrum, and other behavioral health disorders i.e. Oppositional Defiant Disorder (ODD), Emotional Disturbance (ED), Attention Deficit Hyperactivity Disorder (ADHD), Attention Deficit Disorder (ADD).

· Taught and execute unique programs/ lessons based on client needs for continued progress according to their Individualized Education Program (IEP) and or Behavior Intervention Plan (BIP).

· Developed the staffing schedule to ensure the client received care according to insurance requirement, i.e. 1:1, 1:2 ratio.

· Collect, graph, and record data needed for reporting and developing programs to appropriately promote progress of care.

· Manage and program Augmentative & Alternative Communication (AAC) device for clients.

· Supervise staff members; Registered Behavioral Technician (RBT) and front office staff. Made sure qualifications and certifications were up to date and communicated effectively, both orally and in writing.

· Trained and responded to emergency situations which included, evacuations, child illness; Seizures, allergic reactions, asthma, Covid protocol; and emotional needs.

· Lead RBT and Behavioral Tec. (BT) in learning styles of individuals and groups in an after-school program that was geared towards developing social and emotional development for clients on the Autism Spectrum.

· Developed appropriate programming designed to meet the physical, emotional, social, and cognitive needs of children and youth from 18months to 15 years old.

· Demonstrated a vase knowledge of child and youth development principles, practices and techniques in accordance to Behavior Analyst Certification Board (BCBA).

· Conduct direct one-on-one in home, school, community, and center setting to clients on the Autism Spectrum.

· Taught and executed unique programs based on client and family needs.

· Supervising and instructing family members in programs for continued progress and integration post discharge.

· Collect, graph, and record data needed for reporting and continuity of care for the client and family.

· Collaborate with Clinical Team (supervisors and team leaders) on client’s progress weekly through email.

· Develop appropriate programming designed to meet the physical, emotional, social, and cognitive needs of children and youth from 18m-7 years.

· Knowledge of Federal and State laws governing the detection, prevention, and reporting of child abuse and or neglect.

· Conducted informal and formal assessments of children to inform decisions about the children, to improve teaching practices and activity planning and to drive program improvement.

· Conducted and documented observations of BCBA to determine progression and provide feedback and follow up to supervisor.

· Manage 5-10 children daily with special/behavioral needs by providing a structured and organized environment to learn and thrive.

· Follow through with Behavioral Intervention Plans and Individual Educational Plans.

· Organized classroom by cleaning assigned areas; ensuring areas are clear of clutter and learning materials are maintained.

· Assist main teacher with teaching subject for the day, by running small groups,

· Validated classroom opening and closing procedures.

· Ability to conduct and review program evaluations of classroom and activity areas, identifying areas that need improvement, and establishing and implementing corrective action plans to address deficiencies.

· Providing ongoing guidance on the range of principles, practices, and techniques to ensure safe, healthy, and appropriate classroom/activity area operations, including recognition and identification of childhood illnesses and child abuse.

· Manage and oversaw events, classes, and programs; personnel management of 27 staff, including hiring, scheduling, mediating, and discipline; addressing customer concerns and complaints.

· Develop lesson plans in accordance to USA Gymnastics guidelines.

· Developed, implemented, and instructed classes for all ages, and needs.

· Oversaw front desk, office, and gym staff. Maintained records in accordance to safety policies and procedures.

· Maintained reports for billing and payroll.