Devon Armour
San Antonio,TX
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in customer service, customer relations, sensitive information documentation, record keeping, program management, inventory tracking and accountability and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments while still performing at a high level. Ready to contribute to a dynamic team and make a positive impact. Also a dedicated mind with a professional and proactive attitude and the ability to learn quickly. Effective communication skills and a strong desire to please and serve others first. Very eager to understand and support TaskUs' organizational goals. Having core values such as integrity first, service before self, excellence, treating others with respect and kindness always, and the strong desire in sharing the love of God, I hope to make a remarkable and positive impact in the lives of all people.
Overview
10
10
years of professional experience
Work History
Tool Room Attendant
United States Air Force, USAF
Anchorage, Alaska
12.2022 - 06.2023
- Organized special projects such as inventory counts or cycle counts of stored items as needed.
- Operated forklift safely in order to move heavy items within the tool room area or between departments.
- Assisted in the development of new processes for receiving, storing, tracking and issuing tools efficiently.
- Performed periodic maintenance on tools, checked for accuracy of parts and ensured proper functioning.
- Sourced replacement parts for defective components found during inspections of returned items.
- Developed preventive maintenance schedules for all tool room equipment including lubrication, inspection and cleaning.
- Provided instruction on the proper use of tools to customers when requested.
- Inspected tools to ensure they met safety requirements before issuing them out to customers.
- Analyzed customer feedback reports regarding quality control issues related to specific tooling operations.
- Adhered to company procedures related to hazardous materials handling, waste disposal and environmental regulations.
- Greeted customers, provided assistance and answered questions about tool room products.
- Checked in returned tools from customers against original paperwork to verify condition prior to restocking.
- Conducted regular inventories to ensure adequate stock levels were maintained at all times.
- Calibrated measuring instruments such as micrometers and calipers according to standards.
- Ensured compliance with OSHA safety standards by conducting regular audits throughout the facility.
- Maintained an organized and clean workspace, stocked shelves with inventory and monitored stock levels.
- Prepared work orders for customer requests, retrieved items from storage areas or other departments as needed.
- Trained new employees on safe operation of machinery used in the tool room environment.
- Repaired broken or damaged tools using hand or power tools following prescribed guidelines.
- Created labels for products with information such as part numbers, expiration dates or lot codes.
- Kept records of all incoming and outgoing tool room equipment through a computerized system.
- Controlled tools inventory and ordered new supplies to meet expected demand, replacing broken or outdated tooling.
- Received, stored and issued items such as dies, gauges and fixtures.
- Supported production line by signing out and servicing supplies and materials.
- Assisted manufacturing team with efficient distribution of durable and perishable goods from tool cribs inventory.
- Maintained storage lists, files, and logs for effective control of tooling.
- Organized and maintained index location of tools for retrieval by various shops and applied Six Sigma methods to achieve improvements.
- Repaired tools and improved tooling performance with skilled use of shop grinders and other tools.
- Marked and identified tools and equipment using identification tag, stamps or electric marking tools.
- Issued tools and equipment to workers, maintaining records of tools and equipment issued and returned on computer.
- Requisitioned stock to replenish inventory.
- Repaired, serviced and lubricated tools and equipment with spray gun or pressurized spray can.
- Practiced safe and secure loading methods to avoid damaging tools and materials.
- Utilized hand truck to deliver tools or equipment to workers.
- Ordered parts and supplies to support maintenance team and production operations.
- Used micrometer to inspect and measure tools and equipment for defects and wear.
- Kept accurate counts of inventory through weekly and yearly cycle counts.
- Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Inspected and recorded incoming and outgoing orders for count, damage and dates.
- Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
- Prepared work orders, bills of lading or shipping orders to route materials.
- Compared shipping routes or methods to determine least environmental impact.
- Traced missing material and shipments through vendor and customer communications.
Honor Guard Member
United States Air Force, USAF
Anchorage, Alaska
01.2022 - 07.2022
- Reviewed event programs prior to performance to ensure accuracy of information presented during ceremony or event.
- Participated in wreath-laying ceremonies at government memorial sites.
- Coordinated transportation needs for personnel assigned to Honor Guard detail.
- Ensured proper uniformity of all Honor Guard personnel during performances and ceremonies.
- Provided security details at special ceremonies and high-level meetings.
- Conducted drill practices to maintain a high level of proficiency in manual arms movements, marching drills, rifle manual, and other related tasks.
- Performed ceremonial duties for military funerals, including flag folding and presentation of the United States Flag to the family.
- Responded to requests from other commands regarding Honor Guard support requirements.
- Attended staff meetings regularly providing input on current operations or issues encountered during previous missions.
- Organized and rehearsed Honor Guard members in preparation for events.
- Developed training plans to ensure compliance with regulations concerning safety procedures and protocols.
- Assisted with planning, coordination, and execution of change of command ceremonies.
- Supervised junior enlisted personnel performing Honor Guard duties as needed.
- Demonstrated professionalism through adherence to military bearing standards.
- Maintained accountability for assigned weapons while on duty.
- Inspected uniforms daily ensuring they were clean, pressed, and properly accessorized according to regulation standards.
- Presented colors during parades using flags or sabers while marching in formation.
- Conducted training to improve troops' abilities.
- Responded immediately to routine and critical accidents, incidents and other emergencies.
- Performed inspections to keep equipment in working order.
Door-to-Door and Events
Preaching and Volunteer
San Antonio, TX
10.2023 - Current
- Developed relationships with others by being kind.
- Collaborated with team members to achieve daily goals and objectives.
- Followed up on leads generated from previous visits or referrals.
- Cultivated relationships with key influencers within targeted communities.
- Carrying out numerous volunteer activities such as blood drives, street clean-ups, graffiti take-downs, visiting nursing homes to help give encouragement, live performances to raise awareness, and more.
Barber Apprentice
Top Of The Line Barbershop
San Antonio, Texas
11.2023 - Current
- Prepared hot towels for facial shave services using appropriate methods.
- Organized supplies inventory according to store standards.
- Recommended additional services that could benefit clients' hairstyle goals.
- Ensured compliance with local health regulations while performing work tasks.
- Scheduled appointments for returning customers upon request.
- Adhered to company policies regarding client confidentiality at all times.
- Communicated effectively with colleagues to ensure smooth workflow during busy periods.
- Cleaned and sterilized tools and equipment before each use.
- Maintained cleanliness of the workspace by sweeping, mopping and wiping down surfaces.
- Greeted customers, provided services and answered questions in a friendly manner.
- Followed safety protocols when handling sharp objects like scissors, razors and clippers.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Resolved customers concerns with knowledgeable and professional approach.
- Handled incoming phone calls and scheduled appointments.
- Responded to customer inquiries by phone, email, and in person.
- Mentored new staff to enhance personal growth and increase productivity.
- Established loyal clientele through relationship-building and excellent customer service.
Retail Sales Associate
Footlocker, Footlocker
Philadelphia, Pennsylvania
11.2018 - 05.2019
- Tracked inventory levels throughout the day and restocked items as needed.
- Operated point-of-sale systems accurately to process payments from customers.
- Completed transactions in an efficient manner while providing excellent customer service.
- Provided product information and answered customer questions.
- Kept informed about new products arriving at the store on a regular basis.
- Assisted customers with finding the right product for their needs.
- Promoted special offers and discounts to encourage additional purchases.
- Processed returned merchandise according to company policies.
- Organized displays to attract customers and promote sales.
- Offered suggestions for additional items that may be of interest to customers.
- Demonstrated knowledge of store products and services.
- Handled customer complaints in a professional manner.
- Greeted customers upon entering the store and provided assistance.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Created price tags and merchandise signs for new items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Counter Clerk
6th Street Smoke Shop
Philadelphia, PA
01.2019 - 05.2019
- Greeted customers and provided friendly customer service.
- Organized merchandise, stocked shelves, and rotated products to ensure freshness.
- Operated cash register to process customer transactions accurately and efficiently.
- Provided change, receipts, and other documents as needed.
- Assisted customers with product selection, inquiries, and complaints in a courteous manner.
- Maintained knowledge of current sales promotions and store policies regarding payments, returns, exchanges.
- Verified that all items purchased were rung up correctly on the register.
- Inspected bags prior to checkout for accuracy of items being charged.
- Conducted price checks when requested by customers or management team members.
- Balanced cash drawer at end of shift to ensure accuracy of funds received.
- Answered phone calls from customers inquiring about store hours or products availability.
- Performed opening and closing duties such as setting up registers with necessary supplies and balancing drawers accordingly.
- Assisted in maintaining cleanliness of front end area including sweeping floors and wiping down counters regularly.
- Delivered top quality customer service while managing multiple tasks.
Sales Associate
City Blue Clothing
Philadelphia, PA
01.2024 - 05.2024
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Demonstrated product features and benefits for customers' needs.
Junk Removal
Family Business
Boston, MA
01.2015 - 01.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Aircraft Maintenance Technician
United States Air Force, USAF
Anchorage, Alaska
06.2019 - 06.2023
- Updated technical manuals with latest information regarding changes in design or functionality of various parts.
- Performed routine maintenance tasks on aircraft, such as cleaning, lubricating, and replacing parts.
- Provided technical advice and guidance to junior technicians when needed.
- Diagnosed problems related to avionics systems such as autopilot control units and navigation computers.
- Inspected aircraft components to detect any signs of wear or malfunctioning.
- Adjusted engine controls to ensure optimal performance of the aircraft.
- Ensured that all necessary tools were available before starting any repair job.
- Cleaned up hazardous materials from work areas following safety guidelines.
- Determined the cause of system failures using diagnostic equipment such as oscilloscopes and multimeters.
- Tested electrical systems, hydraulic systems, and other aircraft components for proper functioning.
- Checked serviceability of brakes, tires, and other landing gear components prior to takeoff.
- Used specialized tools such as torque wrenches and micrometers for precise measurements.
- Applied corrosion preventive treatments during regular maintenance checks.
- Conducted pre-flight inspections to determine if aircraft was ready for flight operations.
- Maintained records of all maintenance activities for compliance with FAA regulations.
- Followed detailed instructions while conducting complex repairs on the aircraft.
- Requested aviation parts and supplies before scheduled repairs to meet inventory needs.
- Performed troubleshooting procedures to find root causes of faults.
- Researched, read and interpreted technical manuals and guidelines before inspections, installations and repairs.
- Managed repair logs, documenting preventive and corrective aircraft maintenance activities.
- Completed scheduled and unscheduled safety and performance assessments.
- Removed aircraft parts such as engines, pumps and landing gear.
- Interpreted logs to understand issue history and nature, troubleshoot faults and identify next steps.
- Recommended replacement, repair or modification of aircraft equipment based on inspection.
- Serviced and maintained aircraft systems, flushing crankcases, cleaning screens and greasing moving parts.
- Reported issues, malfunctions, unusual wear, or damage to appropriate personnel.
- Inspected completed work to certify that maintenance adhered to standards and procedures.
- Updated maintenance and repair logs according to services performed and submitted reports to supervisors for review.
- Executed corrosion control and inspection duties with minimal supervision.
- Maintained aircraft environmental systems, oxygen systems, fire extinguishing systems and utility systems.
- Supervised and completed flight line foreign object prevention walks.
- Reviewed work orders and discussed with supervisors.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Completed standard inspections to assess wear and damage to vehicles.
- Tested components and systems using infrared engine analyzers, compression gauges and computerized diagnostic devices.
- Examined and adjusted protective guards, loose bolts and specified safety devices.
Education
Some College (No Degree) - Audio Engineering
Community College of Philadelphia
Philadelphia, PASkills
- United States Air Force Veteran Honorable DD-214
- Salesmanship
- Outstanding Customer Service
- Client Consultations
- Team Collaboration
- Interpersonal Abilities
- Professional Demeanor
- Door-to-Door Confidence
- Understanding and Respecting Others
- “We Can Do It” Mentality
- Verbal Communication
- Flexible and Adaptable
- Multitasking
- Relationship Building
- Active Listening
- Conflict Resolution
- Cultural Awareness
- Handling Criticism
- Strong Attention To Detail
- Dependable and Responsible
- Problem-Solving Abilities
- Calm Under Pressure
- Positive Attitude
- Task Prioritization
- Critical Thinking Abilities
- Analytical Thinking
- Performance Tracking
- Strategic Planning
- Product Merchandising
- Money Handling
- Order Preparation
- Order Fulfillment
- Event Sequencing
- Appointment Scheduling
- Training & Development
- Volunteer Activities
- Warehouse Operations
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Microsoft Teams
- Technical Orders (TO's) Compliance
- Quality Assurance and Inspection Procedures
- Tools/Asset Accountability
- Asset Management
- Supply Inventory Management
- Recordkeeping
- Transcribing Data
- Database Management
- Risk Management
- Filing Documentation
- Data Accuracy
- Document Organization
- Radio Communications
- SAPR Training
- Cleaning and Sanitation
- First Aid/CPR
- Regulatory Compliance
- Supervisor Safety Training
- Counterintelligence
- Security Awareness Training
- Cyber Security Training
- Anti-Terrorism Awareness
- FPCON Levels Training
Timeline
Sales Associate
City Blue Clothing
01.2024 - 05.2024
Barber Apprentice
Top Of The Line Barbershop
11.2023 - Current
Door-to-Door and Events
Preaching and Volunteer
10.2023 - Current
Tool Room Attendant
United States Air Force, USAF
12.2022 - 06.2023
Honor Guard Member
United States Air Force, USAF
01.2022 - 07.2022
Aircraft Maintenance Technician
United States Air Force, USAF
06.2019 - 06.2023
Counter Clerk
6th Street Smoke Shop
01.2019 - 05.2019
Retail Sales Associate
Footlocker, Footlocker
11.2018 - 05.2019
Junk Removal
Family Business
01.2015 - 01.2017
Some College (No Degree) - Audio Engineering
Community College of Philadelphia
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