Devon Carter
Anthem,AZ
Summary
Experienced Sales Associate with a talent for building loyal, long-term customer relationships and consistently exceeding sales targets. Possesses exceptional listening skills, oral and written communication proficiency, as well as strong problem-solving and negotiating expertise. Known for delivering memorable guest experiences through extensive product knowledge and welcoming interactions. Flexible and approachable professional with 10+ years of experience in remote/office environments. Strong organizational and time management skills ensure success in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Care Sales Guide II
GoDaddy
Remote AZ, AZ
07.2023 - Current
- Provided guidance on technical aspects of GoDaddy systems and products, equipping customers with tools and insights to achieve success.
- Utilized in-depth understanding of sales and promotions to effectively respond to product-related queries.
- Utilized CRM system to effectively manage sales activities and monitor sales performance.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Delivered relevant product solutions and promotions by identifying customer needs and exceeding targeted sales metrics.
- Developed key customer relationships to increase sales.
Licensed Mortgage Loan Officer (Mortgage Banker)
Rocket Mortgage
09.2021 - 04.2023
- Conducted thorough assessments of clients' financial situations and goals in order to arrange suitable mortgage packages.
- Annualize financial documents to assess creditworthiness and structure tailored loan packages.
- Developed and maintained relationships with local real estate agents.
- Identified lending risks and implemented strategies to reduce loan defaults.
- Educated customers regarding actions and strategies for debt repayment.
- Helped customers make decisions about loans and lines of credit based on availability, terms, and benefits.
Loan Consultant
Freedom Financial Network
10.2020 - 09.2021
- Managed a high volume of outbound calls to connect with potential clients through hot leads from diverse sources, ensuring seamless completion of the loan process by obtaining necessary documentation and collaborating with underwriting for successful loan funding.
- Recommended loan terms, conditions and collateral position consistent with client request and associated loan risks and set clear and realistic expectations with clients.
- Prequalified borrowers based on credit criteria and offered debt counseling and financial education to clients and potential clients to help attain loan qualification.
- Built relationships with clients and used knowledge of consumer marketplace, products and finance to fully understand clients' personal plans and introduced suitable loan services.
- Managed pipeline for originated loans through closing and complete required management reports.
Senior Sales Executive
Dish Network LLC
10.2017 - 10.2020
- Provided support to potential and existing customers regarding cable, internet, and phone services.
- Secured long-term accounts by delivering polished sales presentations to promote brand effectiveness.
- Nurtured customer relationships to elevate customer experiences and facilitate sales.
- Wrote sales proposals, set up contracts and finalized deals.
- Cultivated prospect rapport by soliciting leads and maintaining relations through sale.
- Presented products and features to customers, responded to concerns and redirected objections.
- Supported sales team members to drive growth and development.
- Pursued new accounts through lead generation, cold calling and advertising referrals.
Direct Sales Executive
Clearlink
04.2017 - 10.2017
- Assisted in establishing a devoted customer base through the sincere sale of services and products.
- Achieved established sales targets by generating new customer accounts.
- Cross-sold additional products and services to purchasing customers.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
- Addressed clients' indecision, complaints and desires head-on to overcome hesitations and close sales.
- Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
Customer Care & Sales Representative
CenturyLink
01.2016 - 04.2017
- Successfully applied sales skills to consistently achieve and surpass established sales goals.
- Leveraged CRM system to manage sales activities and track sales performance.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Improved overall customer purchasing experiences to promote steady revenue.
Outbound Sales Representative
Affinitas
01.2015 - 01.2016
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Followed up on sales leads through outbound calling.
- Provided timely, courteous and knowledgeable responses to information requests.
- Achieved established sales targets by generating new customer accounts.
- Cross-sold additional products and services to purchasing customers.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
ITT Technical Institute - Network systems and administrations, Network Security
G.E.D -
Apple Valley Adult School
Skills
- Negotiation
- Emotional Intelligence
- Flexible
- Product Knowledge
- Customer Relationship Management (CRM)
- Inside and outside sales
- Customer retention abilities
- On-site product demonstrations
- Written and verbal communication
- Goal Driven
- Creative Problem-Solving & Critical Thinking
- Sales Prospecting
- Customer Service
- Lead prospecting
- Sales closing
- Revenue Generation
- Client Service
- Sales Development
- Client Account Management
- Relationship selling
- Upselling expertise
- Cold Calling
- Sales Presentations
- Product Promotions
- Account Servicing
- Sales strategy
- Persuasive Selling
- Exceeds sales goals
- Dependable and Responsible
- Attention to Detail
- Honesty and Integrity
- Decision-Making
- Schedule Management
- Adaptability
- Active Listening
- One Call Closing
Accomplishments
- GoDaddy - #1 in sales in my sales class/group with data to prove it
Rocket Mortgage - Hit 200%+ to goal while in aviator program which allowed
me to move to the #1 direct chat sales team company wide. Hit team RVP
surpassing 200% to goal with no pipeline after coming back from leave. - Dish - Achieved the platinum sales award for reaching top 5% in sales enterprise
wide. - Clearlink - Consistently stayed within the top 5 agents in AZ for highest
grossing sales on a monthly basis. Appointed and accepted into the prep to
coach program. - CenturyLink - Made top sellers list for high speed internet and T.V countless
times.
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Care Sales Guide II
GoDaddy
07.2023 - Current
Licensed Mortgage Loan Officer (Mortgage Banker)
Rocket Mortgage
09.2021 - 04.2023
Loan Consultant
Freedom Financial Network
10.2020 - 09.2021
Senior Sales Executive
Dish Network LLC
10.2017 - 10.2020
Direct Sales Executive
Clearlink
04.2017 - 10.2017
Customer Care & Sales Representative
CenturyLink
01.2016 - 04.2017
Outbound Sales Representative
Affinitas
01.2015 - 01.2016
ITT Technical Institute - Network systems and administrations, Network Security
G.E.D -
Apple Valley Adult School