Devonda Thompson

Chesterfield,VA.

Summary

A Customer Service Supervisor with 11+ years of professional experience specializing in customer care, operations management, and team building. A strong history of leading diverse teams to enhance operational performance and improve the customer experience.

Overview

years of professional experience

Work History

Supervisor

Bath and Body Works

08.2017 - Current

Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
Established performance metrics for the 25 associates, consistently tracking progress toward goals and making adjustments as needed.
Conduct performance evaluations for a staff of 25-30 members, identifying areas of improvement and guiding professional development plans.
Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Maintained compliance with company policies, objectives, and communication goals.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Achieved results by working with staff to meet established targets.

Membership Coordinator

YMCA

07.2014 - 12.2019

Contacted members to promote and encourage participation in membership activities Responded to membership inquiries, offering solutions and guidance.
Increased customer acquisitions by 60% through effective social media management, grassroots marketing, and new member orientation.
Streamlined membership application process, reducing wait times and improving overall member satisfaction.
Developed comprehensive reports on membership statistics for presentation to management, informing strategic decision-making processes.
Delivered prompt service to prioritize customer needs.
Analyzed membership data trends to identify areas for improvement and implemented targeted strategies to address them.
Investigated and resolved customer inquiries and complaints quickly.

Lead Teacher

Phase II NASC

03.2012 - 07.2017

Maintained patience and level-headedness in diverse situations to support student development and personal growth.
Helped 15 students explore concepts with engaging, learning-focused activities.
Scheduled conferences with parents to discuss students' progress and classroom behavior.
Modified lessons and curriculum to accommodate diverse learners using strategies like peer-assisted learning and group work.
Organized field trips that enriched classroom learning experiences by connecting students with real-world applications of course concepts.
Supported students in developing social skills through structured activities and positive reinforcement techniques.
Implemented assessment tools that monitored student progress throughout the calendar year, allowing for targeted interventions when needed to close achievement gaps.

Education

BBA - Healthcare Management

Ultimate Medical Academy - Clearwater

Clearwater, FL

07.2024

High School Diploma -

John Marshall High School

4225 Old Brook Rd. Richmond, VA. 23227

06.1997

Skills

Time Management
Customer Service
Goal-Oriented
Good Telephone Etiquette

MS Office
Flexible and Adaptable
Organization and Time Management
Verbal Communication

Timeline