Devondes Jones

· Provided technical support to (Insert #) end-users via phone, email, and remote tools, addressing hardware, software, and network issues.

· Logged (Insert #) end user requests using a help desk ticketing system, ensuring timely and effective issue resolution.

· Assisted in the setup and configuration of # software applications, email clients, and mobile devices for optimal functionality.

· Demonstrated exceptional communication skills by conveying technical information clearly to non-technical users.

· Maintained a high customer satisfaction rating by consistently meeting or exceeding customer expectations.

• Ensured multiple satellite antennas and radio equipment were functional and ready to deploy at any time.
• Worked closely with network administrators and server engineers to deliver quality communication services.
• Worked in teams to diagnose and resolve radio and satellite connectivity issues when going through routine equipment maintenance.
• Worked flexible hours across night, weekend, and holiday shifts.
• Developed and maintained courteous and effective working relationships.

· Provided basic end-user troubleshooting and mobile device support.

· Managed customers’ expectations of support and technology functionality in order to provide positive user experience.

· Assisted end users via telephone, e-mail with wide range of questions, problems and requests with their MDM connectivity needs.

· Assisted in management and inventory of over 700 mobile devices using Apple Business Manager.

· Maintained calm demeanor and professionally managed issues in busy, high-stress situations.