Devondree Smith
Keansburg,NJ
Summary
Experienced professional focused on meeting or exceeding objectives seeking Customer Service Manager or Social Work position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
9
9
years of professional experience
Work History
Assistant Secretary
Mary Kay Skin Care and Cosmetics
Woodbridge, NJ
03.2014 - 01.2020
- Assist an executive senior sales director with scheduling party's and facials, answering phone calls, booking events, filing receipts.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
Dunkin Donuts Manager
Dunkin' Donuts
Metuchen, NJ
04.2019 - 06.2019
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Gathered and reviewed customer feedback to improve operations.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Shift Supervisor and Barista
Starbucks
Edison, NJ
04.2017 - 05.2018
- I made sure customers had a great experience, and shifts were ran as they should be.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Designed and adjusted work schedules to meet business demands.
- Created new training guidelines, and provided staff orientation and training.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Store Manager
Dunkin Donuts
South River, NJ
11.2016 - 04.2017
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Sales Representative
Value City Furniture NJ
Woodbridge, NJ
08.2016 - 12.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Assistant Manager
Claires
Woodbridge, NJ
07.2014 - 10.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
Associate of Liberal Arts - Psychology, Social Work
Middlesex County College
Edison, NJ05.2023
Skills
- Resource Coordination and Allocation
- Professional Correspondence
- Supply Inventory Control-
- Strong Organizational Skills
- Multitasking and Time Management
- Appointment Coordination
- Customer Inquiries
- Workflow Management
- Scheduling and Coordinating
- Handling Escalations
- Positive and Constructive Feedback
- Employee Coaching and Motivation
Accomplishments
- Was able to maintain a good experience for customers and coworkers
- Skills Used
- Customer service, managing skills, and Microsoft office
- Office Experience
- 10 Key Calculator
- QuickBooks
- Cash Handling
- Retail Sales
- Retail Management
- Cashiering
- Microsoft Access
- Typing
- Administrative Experience
- Administrative Assistant
- Administrative Support
- Administrative Skills
- Administrative Duties
- Customer Service
- Customer Relationship Management
- Leadership Experience
- Operations Management
- Animal Care
- Quality Assurance
- Business Development
- Assistant Manager Experience
- Store Management Experience
- Account Management
- Additional Information
- Skills
- Microsoft Office, (5 years), POS (3 years), Animal Care Giver (7 years), Shift Supervisor, Team Member,
- Excel, Microsoft Word, Power Point
- Food Service, Crew Member, Time Management, Scheduling, Payroll, Upselling, Microsoft Outlook
Languages
English
Timeline
Dunkin Donuts Manager
Dunkin' Donuts
04.2019 - 06.2019
Shift Supervisor and Barista
Starbucks
04.2017 - 05.2018
Store Manager
Dunkin Donuts
11.2016 - 04.2017
Sales Representative
Value City Furniture NJ
08.2016 - 12.2016
Assistant Manager
Claires
07.2014 - 10.2015
Assistant Secretary
Mary Kay Skin Care and Cosmetics
03.2014 - 01.2020
Associate of Liberal Arts - Psychology, Social Work
Middlesex County College
Similar Profiles
Maureen JirikowicMaureen Jirikowic
Sales Director at Mary Kay CosmeticsSales Director at Mary Kay Cosmetics
Gaylia DzierzanowskiGaylia Dzierzanowski
Independent Beauty Consultant at Mary Kay CosmeticsIndependent Beauty Consultant at Mary Kay Cosmetics
Sasha GraySasha Gray
Sales Representative at Mary Kay CosmeticsSales Representative at Mary Kay Cosmetics
Amani WalkerAmani Walker
Hospitality Worker at Gentle Touch Staffing LLCHospitality Worker at Gentle Touch Staffing LLC
Evelyn RiveraEvelyn Rivera
Reinsurance Accounting Director at AIG – American International GroupReinsurance Accounting Director at AIG – American International Group