DEVONE GIBSON
Valley,AL
Summary
Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using AthenaOne appointment scheduling system to manage over 1,000 patients weekly. Organized and accurate in managing patient flow.
Overview
10
10
years of professional experience
Work History
Rehabilitation Front Desk
Hughston Sports Medicine Clinic
10.2022 - Current
- Checked quality of material before dispensed for commercial use.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient records: insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Exceeded guest expectations regularly by anticipating needs, promptly addressing concerns, and proactively offering assistance to ensure a memorable visit.
Claims Representative/Medical Receptionist
Zoe Pediatrics
02.2021 - 10.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patients records : insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed multi-line phone system and pleasantly greeted patients.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Use different data systems to pull patients history.
- Answered phone calls and messages for 8-physician medical facility, scheduling appointments, and handling patient inquiries
Associate
Amazon
02.2020 - 02.2021
- Worked varied hours to meet seasonal and business needs.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Trained and mentored junior staff on customer service strategies and techniques.
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
- Maintained relationships with customers to maximize sales opportunities.
Department Manager
Walmart Supercenter
07.2014 - 02.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Education
Bachelor of Science - Advanced Medical Imaging
Boise State University
Boise, ID08.2026
Associate of Science - General Studies
Southern Union State Community College
Wadley, AL05.2019
High School Diploma -
Valley High School
05.2012
Skills
- Microsoft Office
- Patient Callbacks
- HIPAA Guidelines
- Records Maintenance
- Quality Patient Care
- Prior Authorization Processing
- Microsoft Excel
- New Hire Training
- Data Systems
Additional Information
- Hobbies photography
- Church Activities
Timeline
Rehabilitation Front Desk
Hughston Sports Medicine Clinic
10.2022 - Current
Claims Representative/Medical Receptionist
Zoe Pediatrics
02.2021 - 10.2022
Associate
Amazon
02.2020 - 02.2021
Department Manager
Walmart Supercenter
07.2014 - 02.2020
Bachelor of Science - Advanced Medical Imaging
Boise State University
Associate of Science - General Studies
Southern Union State Community College
High School Diploma -
Valley High School
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