Devone Green
Philadelphia,Pa
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
21
21
years of professional experience
Work History
Virtual VIP Agent
CWT Global VIP Services
12.2021 - 11.2024
- Worked on multiple VIP accounts with CWT
- Efficiently and accurately processed air, car, limo and rail for both domestic and international travel itineraries and all other travel needs
- Most itineraries were multi-segmented complex International travel
- Calculated international exchanges and refunds
- Delivered white glove service with impeccable accuracy and attention to detail
- Prioritized and implemented all team and personal objectives as directed by the Team Lead
- Reservations were processed thru phone calls and emails on Sabre Red 360
- CWT announced company wide layoffs in November 2024 with a generous separation package
Virtual VIP Agent
American Express GBT
08.2019 - 10.2020
- Completed an extensive 12-week International training
- Worked on Sabre GDS and also assisted with other Apollo accounts (UBS and GM) when asked
- Dedicated VIP Agent on the The World Bank Account, their oldest and most challenging account
- Processed full itineraries to remote international locations
- Employment ended due to Covid-19
After-Hours Emergency Services Agent - Virtual
Altour Travel
11.2016 - 08.2019
- After-Hours agent evenings, weekends and Holidays on Sabre, Worldspan and Apollo GDS systems
- Completed domestic and international travel for all of Altour accounts while adhering to each office's guidelines while maintaining strong documentation for day agents
- All accounts are very detailed with specific discount codes and travel memberships
Virtual After-hours Emergency Service Agent
Agent 24
10.2012 - 11.2016
- Provided after-hours services for Agent24 on 5 airline reservation systems: Sabre; Apollo; Worldspan; Amadeus and Galileo GDS systems
- Completed 4 weeks of extensive training on after hour’s protocol and procedures and additional training on all GDS systems
- All GDS applications are traditional formats no programable keys or GDS short cut applications for airline/car/hotel/rail; calculating exchanges and extensive international bookings
- Serviced hundreds of accounts and responsible to follow all account specific details and procedures as it applies to each call
Travel Manager
PCAOB
06.2009 - 10.2012
- Served as Travel Manager for the Public Company Accounting Oversight Board(PCAOB) in Washington DC
- Processed all travel request and back office reports for account on Apollo
- This account required a multi-step process that included approvals for all international reservations and a search for best routing and fares while adhering to the PCAOB stringent travel policy
- Handled all VIP travel and accommodated business with personal deviations to trips.
- Communicated via email, phone and walk-ins
- Proposed and accelerated cost savings measures by negotiating hotel contracts for domestic and international cities
- Maintained and communicated seasoned industry knowledge and thorough understanding of the account policy to all personnel.
American Express Travel
03.2008 - 05.2009
- Worked on-site for SEI Investments
- Booked domestic and international travel arrangements (airline, car rental and hotel bookings) for clients on-site and abroad on SABRE reservations system
- Also managed small groups and back office procedures
- Was laid off due to the economic downturn
Group Travel Specialist
World Travel Inc.
12.2003 - 03.2008
- Group Travel Specialist, My duties included negotiating domestic and International group air contracts, ground transportation and hotel rooming list for all of World Travel Inc. accounts and assisted a team of meeting planners on Apollo and Sabre systems
- Assisted the after hours department when needed
- Independently booked reservations for groups between 20-200 travelers
Education
Graduate -
International Aviation and Travel Academy
Arlington, TexasSkills
- Apollo
- Sabre
- Worldspan
- Galileo
- Amadeus
- Energetic, engaged and committed to the highest level of client service
- Clear/Polite communication
- White Glove VIP service
- Detailed documentation all reservations
- A full recap on all reservations to include personal membership information and passport and visa requirements
- Adhere to strong security requirements before providing sensitive information
- Effective and savvy communication with vendors to provide detailed request for clients
Skills
Proficient in Microsoft Office, Outlook, Word, Excel, PowerPoint and many other computer applications for group travel and use of the Internet. Airline GDS's include; Apollo, Sabre and Worldspan; also proficient in Amadeus and Galileo. I am a graduate of the International Aviation and Travel Academy in Arlington, Texas and I served in the United States Navy at Pearl Harbor Hawaii, Active duty with an honorable discharge.
Timeline
Virtual VIP Agent
CWT Global VIP Services
12.2021 - 11.2024
Virtual VIP Agent
American Express GBT
08.2019 - 10.2020
After-Hours Emergency Services Agent - Virtual
Altour Travel
11.2016 - 08.2019
Virtual After-hours Emergency Service Agent
Agent 24
10.2012 - 11.2016
Travel Manager
PCAOB
06.2009 - 10.2012
American Express Travel
03.2008 - 05.2009
Group Travel Specialist
World Travel Inc.
12.2003 - 03.2008
Graduate -
International Aviation and Travel Academy
Similar Profiles
Camila CamilleCamila Camille
Case Manager at VIP Community ServicesCase Manager at VIP Community Services
April HallApril Hall
Kitchen Manager at Vip ServicesKitchen Manager at Vip Services
Olivia RedickOlivia Redick
Support Staff at VIP Quality Services LLCSupport Staff at VIP Quality Services LLC
Wendy LiroffWendy Liroff
People Manager at Gerson Lehrman Group, GLGPeople Manager at Gerson Lehrman Group, GLG
Noah ArtisNoah Artis
Summer Intern at City of PhiladelphiaSummer Intern at City of Philadelphia