Devone Lerma

In June of 2023 I decided to make a change within The Home Depot to the warehouse side of the company. I was looking for change for my personal growth in leadership and have always been on the store side of retail thought lets give the Reverse Logistics Center a try. I have grown in the last 2 years with knowledge of the inner workings of a RLC. Taking on different roles such as Universal Associate Coordinator, Associate Fun Committee, and part of the leadership planning committee for building meetings once a month creating a fun environment to give associate's building updates.

• Oversaw daily operations, ensuring compliance with safety and quality standards.
• Managed team performance, providing training and support to enhance productivity.
• Implemented process improvements that streamlined workflows and reduced inefficiencies.
• Coordinated adequate staffing levels to meet business needs.
• Lead a team of 80 plus associates daily and ensure consistency and fairness
• Maintained payroll duties (timecard, schedules, personal/sick time)
• Responsible for associate reasonable accommodations forms and submitting FMLA paper work.

I started at The Home Depot in May of 2015. Starting as a part time cashier. I was promoted to the special services desk. There I learn the department quickly, and my attention to detail and problem solving skills was well noticed and recognized. I promoted to Dept. Supervisor of Special Services desk & Deliveries. I was promoted to key-carrying department supervisor for 4 years. In August 2021 moved to department supervisor of Garden. I then soon after took my RMA test in Oct of 2021 and was promoted to OASM in November of 2021 at store 0406 and took on the role of Operations Assistant Store manager.

Role as OASM some of my duties are:

• Managed workload and task demand between corporate guidelines and staff abilities.
• Verified inventory counts remained On shelf arability for customer compliance.
• Implemented theft prevention policies to minimize potential shrink.
• Ensuring Department supervisor/ Head cashiers are up to date on current products and credit promotions.
• Driving store metric and ensuring associate are held accountable and seeking opportunities to coach and train.

Lowe's Home Improvement - Phoenix, Az Excelled as a Head Cashier with Department Manager duties. Fully trained with Genesis cash register/inventory operating systems. I used VeriBalance software while Bookkeeping. I used Kronos for scheduling. While a Pricing Coordinator I used the LRT scan gun for inventory audits and label making. As Internet Captain, I scheduled product deliveries and pick ups. I was trained in all areas of the store and was relied upon to help wherever needed. I took pride in myself on my calm demeanor in every situation and my ability to solve all problems in front of me.

Uhaul Co. - Phoenix, AZ I dealt with high inbound call volume while using Cisco Any Connect software. First Class software was used for email and instant messages. I gave great customer service to all callers while sizing trucks needed and scheduling pick up and drop offs. I often had to multi-task while on the phone with customers by comparing competitor's rates while instant messaging surrounding stores. All to ensure I was able to accommodate the customer's needs. My call times and completion percentages were always amongst the top of my group of 75-100 sales reps.

Fry's Food & Drug - Phoenix, AZ I quickly moved from Cashier to Bookkeeping due to my work ethic, accuracy and reliability. While Bookkeeping I used One Touch Accounting. My role doubled as a front end manager. I worked with scheduling, large money pulls, register auditing and manning the Customer Service desk with check cashing money gram and western union money transfers.