Devoney Stanley
San Diego,CA
Summary
Dynamic professional with proven leadership at UPS Customer Center, excelling in team productivity and customer satisfaction. Skilled in cash handling and staff training, I foster strong relationships and implement effective communication strategies. Committed to operational excellence, I enhance service levels and drive organizational growth through strategic planning and proactive issue resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Donation attendant 2 Float
GOODWILL SAN DIEGO COUNTY
San Diego, California
11.2024 - Current
- Responsible for excellent customer service in representation of GOODWILL policies
- Opening/closing duties of the facility
- Handling and sorting of merchandise
- Accounting of materials on hand and reporting
- Assisted customers in donating items and provided excellent service.
- Sorted and organized donated goods for sale in the retail store.
Part-time operational manager
UPS Customer Center
01.2022 - 05.2023
- Responsibilities of 0-100 employees productivities in daily operations
- Training of safety rules, emergency exits and procedures given an incident occurs within the facility.
- Responsible for the overseeing of packages leaving the facility to its next destination at a designated time to meet operational guidelines
- Improved team productivity through effective communication, training, and performance evaluations.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
Part-Time Package Handler
UPS Customer Center
06.2020 - 12.2021
- Responsible for packaging cargo in trailers for safe travel
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Assistant Manager & Sales Associate
Hibbett Sports
10.2018 - 10.2019
- Opening & Closing establishment
- Marketing & Sales of new items & discounts
- Handling of finances (deposits to the bank)
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
AA Degree - Public & Business Administration
Southwestern Community College
Chula Vista, CAHigh School Diploma -
Nile C. Kinnick High School
JapanSkills
- Management and leadership
- Communication skills
- Sales and marketing
- Reliability and punctuality
- Cleanliness and hygiene
- Donation processing
- Merchandise display
- Office 365 proficiency
- Cash handling expertise
- Staff training and education
- Customer service excellence
- Team leadership
Certification
Forklift Certificate 10/25-/10-28
Timeline
Donation attendant 2 Float
GOODWILL SAN DIEGO COUNTY
11.2024 - Current
Part-time operational manager
UPS Customer Center
01.2022 - 05.2023
Part-Time Package Handler
UPS Customer Center
06.2020 - 12.2021
Assistant Manager & Sales Associate
Hibbett Sports
10.2018 - 10.2019
AA Degree - Public & Business Administration
Southwestern Community College
High School Diploma -
Nile C. Kinnick High School