Youth development and program operations leader with 7+ years of experience in staff supervision, program implementation, and case management support. Skilled in coaching teams, improving service delivery, analyzing data, and building systems that strengthen program quality and student outcomes. Experienced in compliance monitoring, community partnership building, and supporting student success through targeted interventions and resource coordination.
Overview
9
9
years of professional experience
Work History
Program Manager
Communities In Schools
Las Vegas, NV
06.2023 - Current
Provide leadership and oversight for multi-site school-based programs, supervising staff and ensuring alignment with organizational standards, service models, and performance expectations.
Develop systems, tools, and resources to strengthen staff implementation, case management consistency, and service quality across assigned schools.
Coach and support staff through regular supervision, performance feedback, and professional development to build staff capacity and improve student and program outcomes.
Analyze program data, attendance trends, behavioral indicators, and service outcomes to identify gaps, improve engagement, and guide strategic decision-making.
Lead compliance efforts by monitoring documentation, service delivery standards, grant requirements, and organizational expectations.
Collaborate with school leadership, community stakeholders, and internal departments to improve program effectiveness and strengthen cross-functional partnerships.
Support onboarding, training, and performance development of new staff while reinforcing best practices and operational expectations.
Site Coordinator III
Communities In Schools
03.2019 - 06.2023
Provided direct case management and individualized support to students identified with barriers related to attendance, behavior, coursework, and social-emotional needs.
Conducted needs assessments and developed student support plans to improve academic engagement and overall student success.
Delivered individual and group interventions focused on attendance improvement, behavior support, social-emotional learning, and life skills development.
Built and maintained strong relationships with students, families, school staff, and community partners to coordinate resources and remove barriers to success.
Collaborated with community partners to connect students and families to supportive services, resources, and enrichment opportunities.
Maintained accurate case notes, student documentation, and service records to track progress and ensure program compliance.
Monitored student progress using data and collaborated with school teams and community stakeholders to adjust interventions and improve outcomes.
Planned and facilitated school-wide events, attendance incentives, and student engagement activities to strengthen school connectedness and community involvement.
Group Leader
Church Of God Volunteer
Las Vegas, NV
01.2018 - Current
Group Leader (Volunteer) Church of God | January 2018 – Present
Oversee and support unit leaders who provide ongoing guidance and support to members within assigned groups.
Conduct biweekly leadership meetings to review group progress, address challenges, and strengthen leader effectiveness.
Coach unit leaders on member engagement, retention, conflict resolution, and providing individualized support.
Monitor member needs through leader feedback and coordinate outreach efforts to support individuals facing challenges.
Coordinate volunteer initiatives, outreach efforts, and community events to strengthen engagement and build relationships.
Youth Advocate
Youth Advocate Programs, Inc.
Las Vegas, NV
04.2017 - 02.2019
and families, focusing on behavioral support, educational success, and life skill development.
Conducted individualized assessments and developed goal-centered service plans tailored to youth and family needs.
Built strong relationships with youth through consistent one-on-one support, crisis intervention, and emotional guidance.
Collaborated with schools, families, probation officers, and community agencies to coordinate services and remove barriers to success.
Connected youth and families to community resources including counseling, housing support, food assistance, and educational programs.
Maintained accurate case notes, progress reports, and documentation to track outcomes and ensure compliance.
Supported youth in conflict resolution, decision-making, accountability, and social-emotional growth.
Advocated for youth during school, court, and agency meetings to ensure their needs and goals were represented.
Conducted intake assessments for youth and families to determine service needs, eligibility, and program fit.
Educated youth and families on program expectations, available resources, and service plans.
Introduced youth and family support programs to parents and guardians, clearly explaining services, expectations, and available resources to support engagement and enrollment.
Built rapport with families during the intake process by addressing questions, concerns, and barriers to participation.