Experienced with thorough research and data collection techniques. Utilizes robust analytical skills to interpret findings and support case resolutions. Strong understanding of effective communication strategies to convey critical information.
Hi, I’m
DeVonia Davis
Field Investigator SIU
Los Angeles,CA
Summary
Overview
10
years of professional experience
Work History
Argus West
Field Investigator
09.2020 - Current
Job overview
- Preserved documentation and evidence obtained during investigations to maintain integrity and support findings.
- Drafted detailed reports of investigations, ensuring compliance with regulatory standards.
- Organized and prioritized caseloads to meet arict deadlines effectively.
- Coordinated and conducted Examinations to gather essential information for claims resolution.
- Investigate credible referrals of suspected insurance fraud, utilizing automated systems and manuel techniques.
- Performed recorded interviews and coordinated site inspections to gather critical information.
- Evaluated and analyzed findings from various data sources, including financial and medial records, to support claims decisions.
- Execute cold calls to gather pertinent information.
Hub Enterprise
Private Investigator
10.2019 - 09.2020
Job overview
- Conduct thorough investigation of Auto, Homeowners, and Workers' Compensation insurance claims.
- Prepare comprehensive investigative reports to substantiate findings and recommendations for claims handling.
- Organized and prioritized caseloads to meet arict deadlines effectively.
- Recommend appropriate claim resolutions, including routine handling, compromises, or denials based on investigation outcomes.
- Investigate credible referrals of suspected insurance fraud, utilizing automated systems and manuel techniques.
- Performed recorded interviews and coordinated site inspections to gather critical information.
- Evaluated and analyzed findings from various data sources, including financial and medial records, to support claims decisions.
- Execute cold calls to gather pertinent information.
Advanced Storage Product
Project Coordinator
10.2018 - 10.2019
Job overview
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Maintained database and spreadsheets with accurate inventory and status.
Servpro Of Woodcrest
Estimator/Project Coordinator
02.2017 - 10.2018
Job overview
- Utilized Xactimate to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Collaborated with project managers to ensure accurate scheduling and resource allocation, improving overall project efficiency.
- Improved client satisfaction with detailed and transparent cost breakdowns, establishing trust and facilitating smoother project negotiations.
- Prepared material orders to complete projects on time and within budget.
- Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
United Health Care/ Optum
Senior Customer Service Representative
11.2014 - 02.2017
Job overview
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
Education
Cerritos CollegeNorwalk, CA
Associate of Arts from Liberal Arts And Sciences
05-2008
University Overview
Skills
- Proficient In Microsoft Office & Zoom
- Excellent Presentation & Communication Skills
- Highly Proficient at Meeting Deadlines
- Interview techniques
- Evidence collection
- Detailed report writing
- Interviewing witnesses
- Cost estimation
- Estimate preparation
- Estimating software/Xactimate
- Project planning
- Problem-solving
Timeline
Field Investigator
Argus West
09.2020 - Current
Private Investigator
Hub Enterprise
10.2019 - 09.2020
Project Coordinator
Advanced Storage Product
10.2018 - 10.2019
Estimator/Project Coordinator
Servpro Of Woodcrest
02.2017 - 10.2018
Senior Customer Service Representative
United Health Care/ Optum
11.2014 - 02.2017
Cerritos College
Associate of Arts from Liberal Arts And Sciences
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