Summary
Overview
Work History
Education
Skills
Relevant Skills And Experience
References
Timeline
Generic

Devon J. Lott

Highland Park

Summary

Reliable and dedicated custodian with extensive knowledge of professional cleaning techniques and substances. Strong organizational skills combined with a solid understanding of safety protocols ensure a clean and safe environment. Proven leadership abilities with a focus on time management and meeting deadlines. Experienced Operations Specialist with a track record of optimizing project goals and delivering innovative solutions.

Overview

2
2
years of professional experience

Work History

Customer Experience Operations Specialist

Amazon
Rochester Hills
05.2025 - Current
  • Executed receipt, picking, and stowing of customer orders to ensure seamless delivery process.
  • Managed returns efficiently while preparing products for customer delivery.
  • Provided front-line support by addressing customer inquiries with clear communication and effective problem-solving.
  • Engaged in complex problem-solving to enhance customer satisfaction and streamline operations.
  • Maintained clean and safe workspace, adhering to operational standards and safety regulations.
  • Monitored performance metrics, tracking progress against goals to identify improvement opportunities.
  • Developed efficient inventory tracking processes, ensuring data accuracy.

Independent Contracted Custodial Technician

Aramark Facility Services
Detroit
09.2023 - Current
  • Maintained cleanliness of building interiors through sweeping, mopping, dusting, and vacuuming.
  • Performed restroom cleaning and restocked supplies including paper and soap.
  • Managed waste disposal by collecting trash and ensuring proper recycling practices.
  • Operated various cleaning equipment, including floor strippers, buffers, and carpet cleaners.
  • Conducted routine maintenance to address immediate cleaning needs efficiently.
  • Communicated with management regarding supply needs or issues that arise during shifts.
  • Maintained inventory of custodial supplies ensuring adequate stock levels at all times.
  • Ensured neatness of surroundings by keeping walkways and grounds clean.

Independent Contracted Facilities Management Custodial Technician

Abacus Service Corporation
Southfield
11.2024 - 02.2025
  • Executed routine cleaning tasks, including sweeping, mopping, vacuuming, and dusting to uphold sanitation standards in all assigned areas.
  • Emptied trash receptacles and disposed of waste per waste management protocols.
  • Sanitized restrooms and replenished supplies to maintain hygienic facilities.
  • Monitored facility appearance, reporting maintenance or repair needs to management promptly.
  • Assisted with equipment and furniture setup for events or meetings as needed.
  • Responded promptly to emergency spills, adhering to proper cleanup protocols.
  • Regularly removed trash from offices, classrooms, and common areas.
  • Followed established safety procedures to prevent accidents and ensure a safe work environment.

Custodial Technician

Giant Janitorial Service
Detroit
07.2024 - 08.2024
  • Ensured cleanliness and sanitation of diverse facilities, including community colleges.
  • Replenished restroom supplies to guarantee availability of soap and toilet paper.
  • Operated and maintained cleaning equipment, including vacuums, mops, and floor scrubbers.
  • Managed inventory levels for cleaning supplies to prevent shortages.
  • Adhered to safety protocols for hazardous materials to reduce risks.
  • Conducted routine inspections to confirm compliance with cleanliness standards.
  • Collaborated with custodial staff to effectively address facility needs.
  • Identified and reported maintenance issues promptly for timely resolutions.

Building Operations, Facilities Management Technician

Wayne State University
Detroit
03.2023 - 07.2024
  • Serviced offices, classrooms, lecture halls, and laboratories across campus buildings.
  • Executed emergency cleaning tasks while adhering to safety protocols.
  • Cleaned and disinfected restrooms and locker rooms to ensure hygienic conditions.
  • Performed detailed cleaning of furniture and fixtures from various heights and angles.
  • Maintained accurate records of all maintenance activities conducted.
  • Routinely inspected building, facility, and equipment for signs of wear or malfunctioning parts.
  • Repaired or replaced faulty wiring, switches, relays, and other electrical components.
  • Ensured proper functioning of HVAC system through regular maintenance checks.

Education

Bachelors Business - Liberal Arts, BBA Business Administration

Baker College
Clinton Township, Michigan

Certificate of Completion - Hospitality & Tourism Management

Dorsey Business School
Roseville, Michigan

AA - Business Administration Liberal Arts

Macomb Community College
Warren, Michigan

Computer technology - General Studies, Liberal Arts

Henry Ford Community College
Dearborn, Michigan

H.S Diploma - College Prep, High School Completion

Ferndale High School
Ferndale, Michigan

Skills

  • Inventory management and order fulfillment
  • Data analysis and quantitative skills
  • Customer support and case management
  • Problem solving and operational efficiency
  • Process optimization and documentation
  • Safety compliance and quality assurance
  • Equipment operation and facility maintenance
  • Time management and goal setting
  • Effective communication and human relations
  • Supply chain management and stakeholder management

Relevant Skills And Experience

  • Custodial Services, Responsible for maintaining cleanliness and orderliness in assigned areas, including restroom sanitization, fill soap, tissue and paper towel dispensers.
  • Completed assigned duties on my daily task list, Cleaning hallways, offices, auditoriums and/or various areas of the campus.
  • Experience with using essential and industrial cleaning equipment, including vacuum cleaners, floor scrubber, buffers, and multi-surface and carpet floor extractors.
  • Vacuuming and sweeping floors, Dust and sanitized surfaces, including high dust areas vertical and horizontal.
  • Emptying trash receptacles and transport various waste material to its authorized locations including biohazardous waste.
  • Replenishing and maintain inventory of supplies.
  • Adhered knowledge of occupational hazards safety rules and guidelines.
  • Ability to lift heavy objects up to 50 lb, and climb ladders and work at particular height.
  • Lock and secure entrance doors; report unauthorized people in the buildings and any other security concerns to the Division of Public Safety and Security.
  • Displayed interpersonal communication skills to both administrative & support staff.
  • Ensuring a safe, clean environment for patrons, Responded to emergency cleaning assignments and deep cleansing requests.
  • Cleans and sanitizes hospital areas following the 10-step cleaning procedure using the proper cleaning methods, equipment, cleaning materials, supplies, and chemical solutions at the proper/use dilution mixture.
  • Follow safety and infection control policies to maintain cleanliness in patient and non-patient areas throughout various facilities i.e. college campus, hospitals,schools.
  • Interact with patients to understand their needs and replenish room items as needed while adhering to privacy rule.
  • Operate carpet and upholstery cleaning equipment to perform daily random and immediate cleaning tasks.
  • Dispose of hazardous materials safely, as outlined in the procedure manual, and by following EPA/OSHA guidelines and/or regulations.
  • Conduct training for new employees for their designated areas.

References

References available upon request.

Timeline

Customer Experience Operations Specialist

Amazon
05.2025 - Current

Independent Contracted Facilities Management Custodial Technician

Abacus Service Corporation
11.2024 - 02.2025

Custodial Technician

Giant Janitorial Service
07.2024 - 08.2024

Independent Contracted Custodial Technician

Aramark Facility Services
09.2023 - Current

Building Operations, Facilities Management Technician

Wayne State University
03.2023 - 07.2024

Bachelors Business - Liberal Arts, BBA Business Administration

Baker College

Certificate of Completion - Hospitality & Tourism Management

Dorsey Business School

AA - Business Administration Liberal Arts

Macomb Community College

Computer technology - General Studies, Liberal Arts

Henry Ford Community College

H.S Diploma - College Prep, High School Completion

Ferndale High School