DEVONN NICHOLS
Midland
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Patient Access Representative
Midland Memorial Hospital
05.2023 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Greeted and assisted patients with check-in procedures.
Rural Mail Carrier
USPS, United States Postal Service
01.2011 - Current
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Utilized mail processing machines in weighing, stamping and processing mail items.
- Handled accurate cash payments for postage and incurred fees.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Remained physically fit to safely lift and transport packages weighing up to 70 pounds.
Office Manager
Belew Real Estate
05.2006 - 08.2007
- Updated reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
- Managed filing system, entered data and completed other clerical tasks.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Processed invoices and payments in line with company policies and procedures.
Education
High School Diploma -
Lee High School
Midland, TX05.2002
Skills
- Active Learning
- Materials Movement
- Business Operations
- Scan Parcels
- Materials Storage
- Daily Vehicle Inspections
- Serve Customers
- Customer Experience
- Payment Transactions
- Microsoft Office
- Office Supplies and Inventory
- Billing and Invoicing
Timeline
Patient Access Representative
Midland Memorial Hospital
05.2023 - Current
Rural Mail Carrier
USPS, United States Postal Service
01.2011 - Current
Office Manager
Belew Real Estate
05.2006 - 08.2007
High School Diploma -
Lee High School
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