Devonna Coleman
Grand Prairie,TX
Summary
Dynamic professional with a proven track record at Holiday Inn Club Vacations, adept in enhancing customer satisfaction and loyalty through exceptional service and problem-solving abilities. Skilled in Microsoft Office and verbal communication, consistently achieved sales targets and efficiently managed high-stress situations. Demonstrates strong organizational and time-management skills, contributing to team success and business growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Holiday Inn Club Vacations
08.2022 - 09.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
Khols Department Store
01.2021 - 06.2022
- Built relationships with customers to encourage repeat business.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately and efficiently execute point of sale and customer service standards based on company guidelines, providing courteous, friendly, fast, and efficient service.
- Participate in daily service processes (e.g., register and cash balancing, change orders, replenish supplies).
Server
Golden Coral
10.2019 - 12.2020
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved customer complaints promptly and professionally to maintain a positive reputation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
High School Diploma -
Sam Houston High School
Arlington, TX 05.2001 -
Skills
Computer skills including Microsoft, Excel, Word, Outlook
Verbal Communication
Active Listening
45 wpm typist
Problem-solving abilities
Organized
Time-management
Timeline
Customer Service Representative
Holiday Inn Club Vacations
08.2022 - 09.2024
Sales Associate
Khols Department Store
01.2021 - 06.2022
Server
Golden Coral
10.2019 - 12.2020
High School Diploma -
Sam Houston High School
05.2001 -
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