Devonna Dowdell
Atlanta,Georgia
Summary
Knowledgeable and dedicated customer service professional with extensive experience in various industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Community Associate
Robert Half Staffing Agency
08.2023 - 09.2023
- Assisted with day-to-day operations involved in management of shared office spaces such as booking, billing, cleaning and assisting clients with administrative tasks.
- Participated in professional development opportunities gaining valuable insights that contributed to overall success of community initiatives.
- Responded promptly and effectively to out-of-hours emergencies.
- Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
- Approached issues proactively to best meet current and future community needs.
Client Support Specialist
Robert Half Staffing Agency
07.2022 - 05.2023
- Assisted players via Virtual Chat with queries regarding purchase and gameplay, account issues and troubleshooting technical issues
- Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
- Contributed to team success by sharing best practices and collaborating on challenging cases with colleagues.
- Actively participated in weekly team meetings, contributing valuable insights from direct client feedback.
- Educated customers about account management queries, including ID verification and support policies and procedures.
- Managed multiple tasks simultaneously, ensuring all deadlines were met without compromising quality standards.
File Clerk
Adecco Staffing Agency
04.2018 - 06.2022
- Created system to manage and organize new and archived files to assist teams with blueprints and job records.
- Operated office equipment to scan and copy documents.
- Enhanced productivity by processing incoming mail and filing documents promptly, allowing for easy access when needed.
- Assisted in training new employees on proper filing procedures, ensuring consistency across department.
- Maintained physical and computer-based filing systems.
- Maintained logbooks and spreadsheets documenting file data and storage receipts
- Streamlined office operations with timely distribution of important documents to relevant departments.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Consistently met or exceeded performance goals in both quality and productivity metrics, demonstrating strong attention to detail and commitment to excellence in file management.
- Restored old files and archived completed files for future reference.
- Safeguarded sensitive information with appropriate security measures, including locking cabinets and controlling access permissions in digital databases.
- Increased retrieval efficiency by digitizing hard copy documents and maintaining secure electronic database.
- Tracked file removals and coordinated on-time returns.
- Assisted with document scanning and imaging projects to support accurate file back-up.
(Seasonal/ On Call) Proxy Representative
Adecco Staffing Agency
08.2016 - 04.2018
- Assisted Shareholders with pertinent information, as well as carried out sales transactions in accordance with SEC standards
- Built relationships with industry stakeholders to stay informed on industry trends and developments.
- Educated staff on organizational mission and goals to help employees achieve success.
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Managed diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
Customer Service Representative
Lifestation
02.2013 - 10.2015
- Assisted callers with issues related to their accounts and experiences using the devices/services
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Journalism -
Union County College
Cranford, New Jersey05.2019
High school or equivalent -
Cicely Tyson School of Performing & Fine Arts
East Orange, New Jersey06.2008
Skills
- Microsoft Office - 8 years
- High Volume Call Handling - 9 years
- Virtual Chat/ Chat management - 2 years
- Data Entry
- Referral Coordination
- Schedule Management
- Documentation Management
- Invoice Processing
Timeline
Community Associate
Robert Half Staffing Agency
08.2023 - 09.2023
Client Support Specialist
Robert Half Staffing Agency
07.2022 - 05.2023
File Clerk
Adecco Staffing Agency
04.2018 - 06.2022
(Seasonal/ On Call) Proxy Representative
Adecco Staffing Agency
08.2016 - 04.2018
Customer Service Representative
Lifestation
02.2013 - 10.2015
Journalism -
Union County College
High school or equivalent -
Cicely Tyson School of Performing & Fine Arts