Devonna Flores
New Braunfels,TX
Summary
Dynamic customer service professional with extensive experience at Courtyard by Marriott, excelling in problem-solving and cash handling. Proven ability to enhance guest satisfaction through effective communication and teamwork. Recognized for maintaining high standards of cleanliness and organization, contributing to a welcoming environment and fostering guest loyalty.
Overview
2
2
years of professional experience
Work History
Cashier Assistant/Deli
TexBest
05.2024 - 10.2024
- Assisted customers with transactions, ensuring accurate processing and efficient service.
- Maintained cleanliness and organization of checkout areas, enhancing customer experience.
- Supported inventory management by restocking shelves and monitoring product availability.
- Provided information on products and promotions to assist customer decision-making.
- Adapted quickly to new systems for processing transactions and managing sales data.
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
Cashier
TA Travel Center
07.2023 - 10.2023
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced shopping experience, provided product information and location assistance.
- Assisted customers with inquiries and product information to enhance service experience.
Guest Service Representative
Courtyard by Marriott
08.2022 - 07.2023
- Assisted guests with check-in and check-out processes, ensuring smooth arrivals and departures.
- Resolved guest inquiries and complaints promptly, enhancing overall satisfaction levels.
- Provided information about hotel amenities, local attractions, and dining options to guests.
- Collaborated with housekeeping and maintenance teams to address guest needs efficiently.
- Processed reservations and managed room assignments using property management systems.
- Maintained cleanliness and organization of the front desk area to uphold professional standards.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Education
Diploma -
Victoria West High
Victoria, TX05.2016
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Patience and empathy
- Cash handling expertise
- Store cleaning
- Product scanning
- Basic math
- Reliability and punctuality
- Flexible schedule
- Critical thinking
- Payment processing
- Front desk operations
Timeline
Cashier Assistant/Deli
TexBest
05.2024 - 10.2024
Cashier
TA Travel Center
07.2023 - 10.2023
Guest Service Representative
Courtyard by Marriott
08.2022 - 07.2023
Diploma -
Victoria West High
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