Devonna Hanspal
Santa Monica,CA
Summary
Positive, upbeat and structured Customer Service Professional with more than 7+ years of experience in multiple industries. Highly skilled in anticipating and resolving diverse customer needs. Passionate about optimized workflow, learning new skills and first-class service.
Overview
12
12
years of professional experience
Work History
Customer Care Professional
National Notary Association
Remote
11.2019 - 10.2021
- Achieved a 20-day sales average $2,500-$3,200 per day.
- Handled 75-80 incoming calls per day.
- Utilized internal email ticketing system to resolve customer issues.
- Provided email customer service to current and potential customers.
- Created email templates for post-sale customer communication.
- Provided customers with technology assistance with training courses.
- Completed customer Identity Verification.
- Processed PCI Compliant order transactions for customers.
- Resolved accounts payable for delinquent customer accounts.
- Responded to customer inquiries via phone, email and chat.
Showroom Supervisor
Tonal
10.2021 - 05.2022
- Maintained a monthly sales average of $47,000; performed store opening and closing duties by ensuring cleanliness of store's interior, exterior, and common areas that customers occupy.
- Responsible for customer account management and customer success.
- Exhibited product capabilities to potential and current customers.
- Processed orders for customers.
- Responsible for customer onboarding.
- Performed lead nurturing and engagement with current and potential customers via Salesforce.
- Provided leadership, direction, encouragement and assistance to employees; performed employee development and analysis for new employees.
- Project Manager for Learning and Development tools for internal use.
Banquet Server
Vuvacious Catering
09.2023 - Current
- Assist with the complete setup and breakdown of the banquet area
- Relay food and beverage orders.
- Maintain a high level of cleanliness and awareness of sanitary practices.
- Anticipate guests' needs and exceed customer service expectations
- Maintain composure in a fast-paced environment.
- Relay important information about orders, allergies and special requests to the appropriate person.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Present in professional appearance and mannerisms.
Multiple Roles
Hillstone Restaurant Group
05.2022 - 08.2023
- Checked in guests and oversaw guest waitlist.
- Ensured guest orders are properly prepared, garnished and delivered to the correct table.
- Input orders into the POS system and assembled orders for guest(s).
- Worked successfully with diverse group of coworkers to accomplish goals and ensure the best service.
- Executed table sanitization and setup in an efficient manner.
- Provided server support by manicuring tables, maintaining cutlery rolls, sushi setups, delivery of beverages and any other items as directed at each table.
Procurement Specialist
My Fashion Obsession
Remote
11.2016 - 12.2019
- Assisted with sourcing and designing product packages.
- Conducted product development research.
- Responsible for inventory management.
- Performed product quality testing on all items.
- Maintained Vendor Relations to ensure accurate fulfillment and delivery of products.
Executive Assistant
EPCi Consultants
09.2017 - 10.2018
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Monitored incoming emails and responded accordingly in a timely manner.
- Designed, produced, and finalized event marketing materials.
- Prepared, created, edited and built company website and content.
- Responsible for procurement of office supplies.
Hostess/Reservationist
Pappas Restaurants, Inc.
05.2011 - 12.2013
- Warmly Checked-in guest(s) for reservations; escorted guest(s) to corresponding tables.
- Set and confirmed reservations for guest (s) and large parties.
- Light office work including data entry and filing.
- Assisted in preparing the restaurant for opening and closing shifts.
Education
Bachelor (Hons) - Business Management
University of Greenwich
London, England03.2017
Skills
- Strong Work Ethic
- Customer Service
- Call Center
- Team Work
- Customer Engagement
- Customer Onboarding
- Customer Success
- Interpersonal and Written Communication
- CRM
- Problem Solving
- Analytical Thinking
- De-escalation
- Phone and email support
- Organizational
- Identity Verification and confidentiality
- Voice of Customer
- Administrative Documentation
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Banquet Server
Vuvacious Catering
09.2023 - Current
Multiple Roles
Hillstone Restaurant Group
05.2022 - 08.2023
Showroom Supervisor
Tonal
10.2021 - 05.2022
Customer Care Professional
National Notary Association
11.2019 - 10.2021
Executive Assistant
EPCi Consultants
09.2017 - 10.2018
Procurement Specialist
My Fashion Obsession
11.2016 - 12.2019
Hostess/Reservationist
Pappas Restaurants, Inc.
05.2011 - 12.2013
Bachelor (Hons) - Business Management
University of Greenwich