DeVonna Lee
Burlington,NC
Summary
Personable Membership Coordinator well-trained to work successfully with all types of personalities and different cultures. Tactful individual liaises well and represents organization in positive light. Promoting exemplary skills in staff training, issue resolution and marketing support.
Overview
8
8
years of professional experience
Work History
Membership Professional
Manpower Temporary Services
08.2022 - 03.2024
- Contributed to a positive work environment by actively participating in staff meetings and training sessions.
- Educated prospective members on the benefits of joining the organization, resulting in increased conversion rates.
- Resolved member issues promptly and professionally, demonstrating empathy and understanding while maintaining company policies.
- Assisted in marketing initiatives for driving new memberships, including promotional events and special offers.
Specimen Processing Specialist
LabCorp
07.2020 - 08.2022
- Participated in internal audits to maintain adherence to regulatory requirements while identifying areas for improvement within the department.
- Collaborated with cross-functional teams to ensure accurate and timely delivery of diagnostic results to clinicians and patients.
- Enhanced laboratory efficiency by streamlining specimen processing procedures and implementing best practices.
- Assisted in the development and revision of standard operating procedures, resulting in improved overall process efficiency.
Customer Support Specialist
Conduent Call Center
03.2020 - 05.2020
- Assisted with system startup V5 platform
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Customer Service Representative
JR Cigar
03.2018 - 03.2020
- Assisted customer in product choice
- Created accounts
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Retail Stock Clerk
Bed Bath & Beyond
08.2018 - 04.2019
- Trained in all facets of customer service
- Self-motivated, with a strong sense of personal responsibility
- Worked effectively in fast-paced environments
Customer Care Representative
Alorica
05.2017 - 03.2018
- Resolved service, pricing and technical issues
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
Customer Care Representative
Conduit Global Call Center
12.2016 - 04.2017
- Applied customer requests to recommend desired product location
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Jewelry Sales Associate
JC Penney Stores
06.2016 - 03.2017
- Assisted customers regarding store merchandise, department information and pricing
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
Education
Bachelor of Arts - Rural Sociology
Elizabeth City State University
Elizabeth City, NC05.2016
General Education -
Hugh M. Cummings Sr. High School
Burlington, NC06.2012
Skills
- Call center metrics decoding aptitude
- Familiarity with Key Performance Indicators (KPl's)
- Strong problem solving aptitude
- Adheres to customer service procedures
- Exceptional workflow management
- Completed telephone training seminar
- Avaya Software knowledge
- Committed to maintaining data integrity
- Customer service focus
- Goal-Oriented
- Customer experience management
- Member relations
References
Supplied Upon Request
Timeline
Membership Professional
Manpower Temporary Services
08.2022 - 03.2024
Specimen Processing Specialist
LabCorp
07.2020 - 08.2022
Customer Support Specialist
Conduent Call Center
03.2020 - 05.2020
Retail Stock Clerk
Bed Bath & Beyond
08.2018 - 04.2019
Customer Service Representative
JR Cigar
03.2018 - 03.2020
Customer Care Representative
Alorica
05.2017 - 03.2018
Customer Care Representative
Conduit Global Call Center
12.2016 - 04.2017
Jewelry Sales Associate
JC Penney Stores
06.2016 - 03.2017
Bachelor of Arts - Rural Sociology
Elizabeth City State University
General Education -
Hugh M. Cummings Sr. High School