Devonne Dobson
Summary
Experienced professional with over 10 years in back office operations, administrative support, and customer service. Seeking to leverage skills and expertise in the role of Public Health Program Associate.
Overview
8
8
years of professional experience
Work History
Lead Administrative Support Assistant
Dept of Health & Senior Services
07.2023 - Current
- Streamlined administrative workflows to enhance office efficiency and productivity.
- Coordinated cross-departmental communication to ensure seamless operations and information flow.
- Implemented organizational systems for improved document management and retrieval.
- Developed training materials for new administrative staff, fostering consistency and accuracy.
- Maintained a well-organized filing system, ensuring easy access to important documents.
- Increased efficiency in the workplace by troubleshooting and resolving technical issues with office equipment.
- Safeguarded sensitive Department information by diligently maintaining confidential files.
- Collaborated with Human Resources to onboard new employees, including scheduling and giving interviews.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Analyzed financial statements to identify discrepancies and recommend corrective actions.
Administrative Support Assistant
Department of Health & Senior Services
09.2021 - 07.2023
- Prepared files for scanning
- Scan documents
- Prepared hard copy documents for archiving
- Archive files
- Compile background and worker registration forms on daycare/elder care worker applicants
- Operate desktop, Windows Office products, Outlook, Kofax, BSEES & Content Manager
- Supply Orders
- Answered main line phone and assisted callers
- Printed, sorted, and enveloped outgoing correspondence
- Arranged meetings and appointments according to staff availability and updated bureau calendars
- Operated variety of standard office equipment to complete high-volume administrative projects
- Composed letters and other correspondence, fostering external communications on behalf of leadership
- Established and implemented departmental policies, goals, objectives and procedures in conjunction with board members, organization officials and staff members.
- Received and sorted incoming mail
- Facilitated timely delivery of daily tasks to meet organizational and departmental objectives.
- Managed filing system, entered data in validation and completed other clerical tasks.
- Continually sought methods for improving daily operations.
Store Manager
Family Dollar
01.2018 - 01.2021
- Implemented loss prevention strategies, alleviating shrink
- Set sales targets and budgets for team leads and employees to follow
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Interviewed and hired prospective employees according to team needs
- Communicated with vendors regarding contracts and financial responsibilities
- Scheduled maintenance and repairs on company equipment to streamline workflow and prevent malfunctions
- Greeted and informed customers of products, fostering positive store experiences
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts, and addressed employee issues.
Education
No Degree - Criminal Justice, Elementary Education
State Fair Community College
Sedalia, MO01.2013
High School Diploma -
Tipton High School
Tipton, MO01-2011
Skills
- Research and Analytical Skills
- Document and File Management
- Database and Client Management Systems
- Strong Organizational Skills
- Confidentiality and Data Protection
- Computers and Technology
- Office Equipment Operation
- Multi-Line Telephone Systems
- Transporting Files
- Meeting Minutes
- Advanced MS Office 365 Knowledge
- Data Entry Documentation
- Office Supplies and Inventory
- Electronic Records Management
- Accounting and Bookkeeping
- Writing and Editing Skills
- Client Correspondence
- Organizational leadership
Timeline
Lead Administrative Support Assistant
Dept of Health & Senior Services
07.2023 - Current
Administrative Support Assistant
Department of Health & Senior Services
09.2021 - 07.2023
Store Manager
Family Dollar
01.2018 - 01.2021
No Degree - Criminal Justice, Elementary Education
State Fair Community College
High School Diploma -
Tipton High School
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