DeVonne Goode
Egg Harbor Township
Summary
Accomplished management professional with over a decade of experience in both restaurant and retail sectors. Demonstrated expertise in team leadership, operations management, inventory control, sales, and customer service. Adept at driving business performance through the optimization of workflows, efficient budget management, and the maintenance of high service standards. Renowned for exceptional interpersonal skills, resilience under pressure, and unwavering commitment to team success. Consistently exceeds sales targets, effectively manages complex schedules, and cultivates a positive work environment. Fully authorized to work in the United States for any employer.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Arby's
02.2021 - 06.2024
- Supervised daily restaurant operations, including staffing, inventory management, and customer service
- Managed shift schedules, ensuring proper coverage while optimizing labor costs
- Conducted employee training and coaching to uphold high standards of service
- Handled cash deposits, inventory orders, and maintained store cleanliness and operational efficiency
- Contributed to promotional efforts and provided input on marketing strategies to drive customer traffic
Store Manager I
GNC
09.2016 - 03.2020
- Oversee daily store operations, including inventory management, customer service, and sales strategies
- Develop and implement promotional plans and price changes to drive sales and meet quarterly goals
- Manage payroll, budgets, and financial reporting, ensuring store profitability and budget adherence
- Lead store team in delivering high-quality customer service while maintaining a positive store environment
- Handle employee training, scheduling, and performance evaluations to improve team productivity and morale
- Ensure compliance with all company policies, procedures, and inventory management protocols
Assistant Manager
Arby's
09.2016 - 03.2018
- Managed restaurant shifts, ensuring smooth operations and top-tier customer service
- Processed cash deposits, maintained inventory, and coordinated promotional activities
- Trained staff on product knowledge, safety standards, and effective sales techniques
- Assisted with staffing decisions and managed day-to-day administrative tasks in a high-volume setting
Retail Consultant
Sprint
07.2014 - 01.2016
- Provided expert sales and service to customers, promoting mobile products and services
- Managed transactions, deposits, and daily store operations, ensuring smooth workflow and customer satisfaction
- Conducted bill analysis to assist customers with reducing their monthly costs
- Contributed to team sales targets by developing relationships with customers and upselling relevant services
Authorized Dealer
MetroPCS
03.2011 - 09.2014
- Managed store operations, including phone activations, sales, and cash handling
- Provided excellent customer service, building loyalty and ensuring a high rate of customer satisfaction
- Worked independently, managing the store from open to close, including overseeing inventory and financial transactions
Education
Media Studies -
Atlantic Cape Community College
Mays Landing, NJ11.2024
High School Diploma -
Roy C. Start High School
Toledo, OH05.2006
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- POS Systems & Retail Software
- Payroll and Budgeting Software
- Inventory Management Tools
- Problem-solving
- Decision-making
- Team leadership
- Money handling
- Customer service
- Time management
- Customer relations
Certification
- ServSafe Certified, 06/01/23, 06/30/27
- Driver's License, 04/01/21, 04/30/25
Languages
English
Full Professional
Timeline
Assistant Manager
Arby's
02.2021 - 06.2024
Store Manager I
GNC
09.2016 - 03.2020
Assistant Manager
Arby's
09.2016 - 03.2018
Retail Consultant
Sprint
07.2014 - 01.2016
Authorized Dealer
MetroPCS
03.2011 - 09.2014
High School Diploma -
Roy C. Start High School
- ServSafe Certified, 06/01/23, 06/30/27
- Driver's License, 04/01/21, 04/30/25
Media Studies -
Atlantic Cape Community College
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