DeVonne Harris
Roebuck,SC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Catering Associate
Spartanburg Regional Healthcare System
06.2023 - Current
- Cleaned and organized kitchen stations to promote team efficiency.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Executed synchronized meal service simultaneously serving multiple guests.
- Maintained flexible work schedule to meet event needs.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Catering Assistant
People Ready Staffing Agency/Spartanburg Regional
12.2022 - 06.2023
- Cleaned and organized kitchen stations to promote team efficiency.
- Monitored food preparation to determine correct temperature and proper cooking before serving.
- Lifted and carried heavy materials.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Customer Service Representative
Kelly Government Solutions/Maximus
11.2022 - 12.2022
- Answered constant flow of customer calls with minimal wait times.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints regarding repayment plans for government student loans.
Benefits Counselor
SC Thrive
08.2020 - 09.2022
- Explained advantages and limitations of different benefit programs and policies.
- Answered questions and built interest with friendly and knowledgeable support.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Collected documents and checked applications for completeness before submission.
Benefits Counselor
Kelly Services
01.2019 - 08.2020
- Explained advantages and limitations of different benefit programs and policies.
- Answered questions and built interest with friendly and knowledgeable support.
- Collected documents and checked applications for completeness before submission.
- Provided knowledgeable advice on benefits matters such as eligibility and coverage.
Verification Associate
Kelly Services/GIS HireRight
08.2018 - 01.2019
- Verified client information by analyzing existing evidence on file.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Posted payments to accounts and maintained records.
- Determined appropriateness of payers to protect organization and minimize risk.
Customer Service Representative
Teletech Healthcare Solutions
06.2017 - 02.2018
- Answered constant flow of customer calls with minimal wait times.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Randstad/Optum
07.2016 - 02.2018
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Utilized customer service software to manage interactions and track customer satisfaction.
Lockbox Specialist
Randstad/Bank Of America
01.2016 - 06.2016
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Referred customers to other banking departments for specialized services.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Generated monthly reports on customer activity and customer feedback.
Human Services Specialist II
Winthrop University
02.2013 - 05.2015
- Met with clients to conduct assessments of current situations and establish what needs to address.
- Conducted outreach activities to raise awareness of available programs and services within the community.
- Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
- Provided crisis intervention services, deescalating tense situations and connecting individuals to appropriate support systems.
Education
Master of Arts - Counseling
Webster University
St Louis, MO08.2014
Bachelor of Science - Criminal Justice
Benedict College
Columbia, SC12.2010
Skills
- De-Escalation Techniques
- Progress Monitoring
- Treatment Planning
- Multicultural Competence
Timeline
Catering Associate
Spartanburg Regional Healthcare System
06.2023 - Current
Catering Assistant
People Ready Staffing Agency/Spartanburg Regional
12.2022 - 06.2023
Customer Service Representative
Kelly Government Solutions/Maximus
11.2022 - 12.2022
Benefits Counselor
SC Thrive
08.2020 - 09.2022
Benefits Counselor
Kelly Services
01.2019 - 08.2020
Verification Associate
Kelly Services/GIS HireRight
08.2018 - 01.2019
Customer Service Representative
Teletech Healthcare Solutions
06.2017 - 02.2018
Customer Service Representative
Randstad/Optum
07.2016 - 02.2018
Lockbox Specialist
Randstad/Bank Of America
01.2016 - 06.2016
Human Services Specialist II
Winthrop University
02.2013 - 05.2015
Master of Arts - Counseling
Webster University
Bachelor of Science - Criminal Justice
Benedict College
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