Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Additional Information
Timeline
Server
DEVON RICARDO  SMITH

DEVON RICARDO SMITH

Jackson,WY

Summary

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Steward

The Four Seasons Hotel
Jacksonhole , WY
07.2023 - Current
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Maintained clean and well-organized kitchen areas to promote efficiency.
  • Disinfected kitchen surfaces, equipment and tools using cleaner to sanitize.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Sorted recyclable items from garbage and placed in recycling bins.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
  • Swept, mopped and sanitized dining areas to provide diners with clean and germ-free surfaces.
  • Unboxed, stored and organized incoming kitchen supplies with every delivery.

Steward

The Four Seasons Hotel
Jacksonhole , WY
07.2023 - Current
  • Company contact name: Autumn Stolp
  • Company contact email: Autumn.Stolp@fourseasons.com
  • Company contact number: 1 307 732 5102

Server Assistant

The Colony Palm Beach Hotel
Palm Beach , FL
10.2022 - 05.2023
  • Carried food orders to specific restaurant tables and served guests.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Set up tables and chairs for parties and large groups.
  • Filled and served various beverages for customers.
  • Stocked service stations with ice, napkins and straws.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Greeted guests with friendliness and professionalism.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Retrieved and transported dirty tableware to dishwashing area.
  • Maintained up-to-date menu knowledge to accurately answer guest questions.
  • Complied with health and safety rules, regulations and procedures to maintain safe environment.
  • Cleared dishes after courses for prompt table maintenance.
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.

Server Assistant

The Colony Palm Beach Hotel
Palm Beach , FL
10.2022 - 05.2023
  • Company contact name: Lisl Ewing
  • Company contact email: lewing@thecolonypalmbeach.com
  • Company contact number: 1 239 269 5869

Front Desk Agent

The Marilyn Boutique Hotel
Durban, Bluff , South Africa
10.2020 - 03.2022
  • Company contact name: Lauren & Marvin Linderboom
  • Company contact tele: +27 73 909 6550 & +27 31 466 3737
  • Company contact email, admin@marilyngroup.co.za

Front Desk Agent

The Marilyn Boutique Hotel
Bluff , South Africa
10.2020 - 03.2022
  • Total Number of Months: 12 Months
  • Tasks/Responsibilities:
  • Duties included checking in and out guests
  • Answering any guests queries via email or telephone
  • Liaising with housekeeping,keeping them up to date,as to which guests have just checked out,so as to turnover the rooms more efficiently & quickly.

Student

International Hotel School
Westville, Durban , South Africa
01.2020 - 12.2020
  • Desmond Devaraj
  • Company contact tele: +27 31 267 4700
  • Company contact email: desmondd@hotelschool.co.za

Student

Westville
Durban , South Africa
01.2020 - 12.2020
  • Total Number of, International Hotel School,Higher Certificate In Hospitality Management.

Bulk Teller

The Standard Bank Of Southern Africa Limited
Durban, Newlands , South Africa
04.2015 - 10.2019
  • Balan Govender
  • Company contact tele: +27 83 407 9885 & +27 31 535 5052
  • Company contact email: balan.govender@standardbank.co.za, Total Number of Months: 4 years
  • Tasks/Responsibilities:
  • I worked as a Bulk Teller @ The Standard, Cash Centre in Nandi Drive, Valley,Newlands East,Durban
  • I made sure that the various client’s monies were balanced,by counting the various denominations & making sure that the monies were transferred into the correct account numbers
  • I also sent out monies to the client’s to be used as change @ their establishments.

Lead Host/Server Shift Leader

The Ropewalk Restaurant
Nantucket , MA
05.2010 - 10.2010
  • Total Number of Months:2 Seasons,6/7 months @ a time 12/14 months
  • Tasks/Responsibilities:
  • I worked as a Server as well as a Host
  • I got the position of Lead Host for the second season
  • I greeted & seated guests & made sure that all the Servers had the same amount of tables & were not overwhelmed with guests being seated in their section,waiting to be served
  • I also took reservations over the phone
  • I worked closely with the Manager on duty
  • I took any & every instruction that was given to me & made sure I followed through with them until the end of my shift
  • As a Server,I made sure my guest’s had a comfortable stay & that they were enjoying their meal & I attended to any problems that they may have encountered,making sure that they left happy & hopefully give recommendations that are good to other people of the establishment
  • States Of America

Lead Host

The Ropewalk Restaurant
Nantucket , Massachusetts
05.2009 - 10.2010
  • Patricia Kennedy-Oldham
  • Company contact tele: 1 508 228 8886
  • Company contact email: patekennedy@aol.com

Lead Host/Server

Nantucket Island
, Massachusetts
05.2009 - 05.2010

Worked two Seasons for this establishment.

Front Desk Agent

States Of America
Park City , Utah
11.2008 - 04.2009
  • I did admin, worked in PBX,answering telephone calls coming from the Engineering & Maintenance Department,& from Housekeeping
  • Housekeeping called me,to notify me of any problems inside the guestrooms & I in return,notified the Engineering & Maintenance Department
  • After they have completed with the various problems & they have been attended to,the Engineering & Maintenance Department then calls to notify me
  • I also checked guests in & out of the hotel.
  • Company Contact name: Katie Deaver
  • Company Contact telephone number : 1435 655 2240
  • Company Contact email: N/A (Can't Recall)

Education

Higher Certificate - Hospitality Management

Westville International Hotel School
Durban, Westville
04.2021

Hospitality Management

International Hotel School
Durban, Westville
04.2021

Diploma - Hospitality/Restaurant Management

Penn Foster College
01.2009

Some College (No Degree) - Hospitality Management

The International Hotel School Of Southern Africa

Skills

  • Payment Oversight
  • Listening Skills
  • Reservations
  • Transportation Information
  • Transaction Processing
  • Cash Handling
  • Room Assignments
  • Supply Replenishment
  • Credit and Cash Payments
  • Guest Amenities
  • POS Systems
  • Customer Service
  • Mail and Packages
  • Information Protection
  • Safety and Security Procedures
  • File Management
  • Inventory Oversight

Accomplishments

  • Certifications:
  • Employee Of The Month - Standard Bank,South Africa - Cost Management
  • Recognized as Employee of the Month for outstanding performance and team contributions.

Certification

Ms Word,Excel. Basic Computer Course Through Omni College In Durban,West Street - +27 31 301 2347

Interests

Activities/ Interests: Reading,Movies,Socialising,Hiking,Walking, Athletics

Additional Information

  • Currently staying in Wyoming, Jacksonhole.I can be contacted on this number: 561 781 4134.
  • My other contact number is : 561 467 8660.
  • Or you could email me : devonricardosmith1984@gmail.com

Timeline

Steward

The Four Seasons Hotel
07.2023 - Current

Steward

The Four Seasons Hotel
07.2023 - Current

Server Assistant

The Colony Palm Beach Hotel
10.2022 - 05.2023

Server Assistant

The Colony Palm Beach Hotel
10.2022 - 05.2023

Front Desk Agent

The Marilyn Boutique Hotel
10.2020 - 03.2022

Front Desk Agent

The Marilyn Boutique Hotel
10.2020 - 03.2022

Student

International Hotel School
01.2020 - 12.2020

Student

Westville
01.2020 - 12.2020

Bulk Teller

The Standard Bank Of Southern Africa Limited
04.2015 - 10.2019

Lead Host/Server Shift Leader

The Ropewalk Restaurant
05.2010 - 10.2010

Lead Host

The Ropewalk Restaurant
05.2009 - 10.2010

Lead Host/Server

Nantucket Island
05.2009 - 05.2010

Front Desk Agent

States Of America
11.2008 - 04.2009

Higher Certificate - Hospitality Management

Westville International Hotel School

Hospitality Management

International Hotel School

Diploma - Hospitality/Restaurant Management

Penn Foster College

Some College (No Degree) - Hospitality Management

The International Hotel School Of Southern Africa

Ms Word,Excel. Basic Computer Course Through Omni College In Durban,West Street - +27 31 301 2347

DEVON RICARDO SMITH