Summary
Overview
Work History
Skills
Accomplishments
Certification
References
Timeline
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Devonshae Osborne

Denver,CO

Summary

Dynamic and adaptable professional with a rich background spanning from technical support at AT&T to customer-centric roles in high-paced environments like Hollywood Casino Gulf Coast. Known for ability to handle high-pressure situations calmly and making accurate decisions.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Dealer

Hollywood Casino Gulf Coast
Bay St. Louis, MS
06.2024 - Current
  • Verified customer identification to ensure compliance with gaming regulations.
  • Resolved disputes between players that arose during gameplay.
  • Kept up to date on new games and strategies to improve performance as a dealer.
  • Provided excellent customer service while interacting with players in a friendly manner.
  • Maintained accurate records of transactions and payouts.

VIRTUAL ASSISTANT/FIELD INSURANCE ADJUSTER

Alacrity Solutions
Houston, TX
06.2021 - 11.2024
  • Will assist clients (insurance companies) with bridging the gaps for policies, payments, etc.
  • Performed data entry tasks, ensuring high levels of accuracy and efficiency.
  • Being a virtual assistant, responsibilities are not limited to just one specific task.
  • This role consists of many different tasks.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Managed customer inquiries through email and telephone communication.

FLIGHT ATTENDANT

MESA AIRLINES
Denver, CO
11.2022 - 05.2023
  • I went through the intensive training to become a flight attendant.
  • I was able to learn the needs of taking care of our guests in the air.
  • Learned the very necessary regulations needed for aviation.
  • Being a flight attendant is not wearing the badge lightly.
  • But being able to show you’re willing to be everything and more for your guests on your aircraft.
  • Enforced FAA and airline rules with passengers in business, economy and first class.

ON-SITE SUPERVISOR

ARCH HOSPITALITY STAFFING GROUP
Houston, TX
09.2019 - 03.2021
  • I was a dedicated liaison for clients throughout Houston for different social events.
  • Events included multiple tasks, such as assisting with staffing at different college campus events, various events hosted at NRG, banquets, etc.
  • My purpose was to make sure that clients have the needs for the operations at hand.
  • Monitored employee performance, providing feedback as needed to improve overall productivity.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

GUEST SERVICES, DEALER

GOLDEN NUGGET CASINO
Biloxi, MS
06.2013 - 10.2019
  • Started off at Morton’s Steakhouse, where I assisted high-end clientele.
  • I moved over to guest services, where I was a front desk agent. Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
  • Continued to move throughout the casino, receiving many different titles in various departments.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • I ended my career in the last three years as a party pit dealer for the casino, working on the casino floor.

SERVICE PROFESSIONAL

RED LOBSTER INC.
D'Iberville, MS
11.2009 - 10.2019
  • Started out as an alley coordinator in the kitchen.
  • Quickly learned all positions in the kitchen and was eventually promoted to a trainer.
  • Worked closely with human resources to support employee management and organizational planning.
  • I took the kitchen by the horns for a while and decided to take my talents to the front of the house.
  • I was able to learn all front-of-the-house positions, including getting my bartender license.
  • Led me into service pro and certified trainer roles for both the front and the back of the house.
  • Provided friendly and efficient customer service, including greeting customers upon arrival and handling inquiries.

Skills

  • Teamwork
  • Adaptability
  • Interpersonal communication
  • Meticulous
  • Leadership skills
  • Time management
  • Online fundraising
  • Fundraising expertise
  • Voter targeting
  • Get-out-the-vote efforts
  • Digital advertising
  • Door-to-door canvassing
  • Campaign management

Accomplishments

  • Graduated Dealing School
  • Graduated Adjuster School
  • Graduated Aviation School

Certification

  • All Lines Adjuster License
  • Gaming License
  • FAA License

References

References available upon request.

Timeline

Dealer

Hollywood Casino Gulf Coast
06.2024 - Current

FLIGHT ATTENDANT

MESA AIRLINES
11.2022 - 05.2023

VIRTUAL ASSISTANT/FIELD INSURANCE ADJUSTER

Alacrity Solutions
06.2021 - 11.2024

ON-SITE SUPERVISOR

ARCH HOSPITALITY STAFFING GROUP
09.2019 - 03.2021

GUEST SERVICES, DEALER

GOLDEN NUGGET CASINO
06.2013 - 10.2019

SERVICE PROFESSIONAL

RED LOBSTER INC.
11.2009 - 10.2019
  • All Lines Adjuster License
  • Gaming License
  • FAA License

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Devonshae Osborne