Devonshire Miller
Field Data Technician
Ackley,IA
Summary
Motivated and technically adept Computer Science graduate with hands-on experience in IT support, network configuration, and end-user troubleshooting. Proven ability to diagnose and resolve complex technical issues through academic labs, personal projects, and customer service roles at Walmart and Fareway. Proficient in Windows OS, hardware diagnostics, and remote support tools, with strong interpersonal skills to deliver effective solutions to both technical and non-technical users. Committed to continuous learning and contributing to efficient team performance in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Field Data Technician
Aurum Capital Ventures, Inc.
Union, Iowa
09.2025 - Current
- Managed data entry and maintenance for internal databases and client records.
- Developed standard operating procedures for effective data management and reporting.
- Conducted regular audits to ensure integrity of financial data inputs and outputs.
- Provided training to junior staff on data handling best practices.
- Collaborated with team members to maintain data accuracy across platforms.
- Executed hands-on hardware remediation, optimizing site reliability and performance.
- Coordinated with IT to troubleshoot system issues affecting data accessibility.
- Implemented automated processes to streamline data collection and management.
Front-End Associate
Walmart
Cedar Falls, Iowa
09.2023 - 11.2023
- Processed customer transactions efficiently at busy retail locations, minimizing wait times.
- Assisted customers with inquiries and provided tailored product recommendations.
- Managed cash register operations, handling cash, credit, and gift card transactions accurately.
- Maintained organized checkout areas to enhance overall customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
- Trained new cashiers on register systems and customer service protocols.
- Resolved customer complaints promptly, fostering satisfaction and loyalty.
- Monitored inventory levels and reported discrepancies to management regularly.
Market Associate
Fareway Grocery
Eldora, Iowa
07.2019 - 07.2022
- Assisted customers in selecting deli products and answered inquiries regarding ingredients.
- Maintained cleanliness and organization of deli counters and display cases.
- Operated slicing machines to prepare meats and cheeses for customer orders.
- Collaborated with team members to ensure efficient service during peak hours.
- Prepared specialty sandwiches and platters according to customer specifications.
- Monitored product freshness, restocking items throughout the day as necessary.
- Trained new employees on food handling protocols and customer service techniques.
- Followed health regulations to ensure safe food preparation and storage.
Customer Service Associate / Delivery Specialist
Pizza Ranch
Ackley, Iowa
03.2017 - 05.2019
- Assisted customers with menu selections and processed food orders efficiently.
- Managed cash register operations, ensuring accurate payment handling during peak hours.
- Maintained cleanliness and organization in dining and service areas at all times.
- Collaborated with kitchen staff to facilitate timely food preparation and delivery.
- Resolved customer complaints promptly, providing effective solutions to enhance satisfaction.
- Trained new staff on customer service protocols and standard operating procedures.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Supported promotional events by engaging customers and distributing marketing materials.
Education
Bachelor of Science - Computer Science
University of Northern Iowa
Cedar Falls, IA05.2025
Skills
Operating System Deployment and Administration
- Windows OS installation, configuration, and imaging
- Automated deployment and imaging toolsets
- System diagnostics, upgrades, and component repair
- Troubleshooting OS-level faults and performance issues
- Peripheral configuration and hardware support
Remote Access and Systems Management
- RDP, VNC, and SSH administration
- Remote management platforms for monitoring and support
- Live remote session troubleshooting and remediation
Networking and Security
- TCP/IP, DHCP, DNS, VPN fundamentals
- Wireless access point configuration and troubleshooting
- Endpoint hardening, antivirus, and anti-malware administration
- Secure access protocols and authentication practices
- Wireshark packet capture and traffic analysis
IT Operations, Support, and Administration
- Ticketing systems (eg, ServiceNow) and full incident lifecycle management
- Active Directory account administration and access provisioning
- Customer support via phone, email, and remote channels
- Troubleshooting across user, application, and infrastructure layers
- Post-resolution analysis and documentation updates
- SOP creation, knowledge base contributions, and procedural maintenance
Programming and Software Development
- Java, Python, C, R, SQL, and Bash scripting
- Android SDK development and mobile build workflows
- Git/GitHub for version control and collaborative development
- Static analysis, debugging, and integration testing
- Socket programming and networked application fundamentals
- UML modeling, OOP design, and SDLC participation
- Exposure to machine learning concepts
Web Development and UI Principles
- HTML, CSS, and JavaScript proficiency
- Foundational UI/UX design practices
Process, Methodology, and Quality Assurance
- Agile development frameworks
- ITIL-aligned service operations
- Testing methodologies and structured integration testing
- Process improvement and automation initiatives
Data, Analysis, and Database Management
- SQL querying, database maintenance, and data governance practices
- Data quality assurance, verification, and error checking
- Report generation, real-time analytics, and structured data review
- Source documentation management and file organization
Professional and Operational Skills
- Technical problem-solving and critical analysis
- Effective time management, prioritization, and multitasking
- Clear written communication, business correspondence, and documentation
- Customer service, relationship building, and professional demeanor
- Team collaboration, training support, and oversight when required
- Confidentiality practices and secure handling of sensitive information
- High-accuracy data entry, keyboard proficiency, and typing speed
- POS operation and display/configuration support
- Computer proficiency across administrative and technical domains
Certification
- Microsoft Excel Certification (institution-issued)
- Currently pursuing industry certifications including CompTIA A+, Network+, and Security+ to further strengthen IT support credentials.
Languages
English
Native/ Bilingual
Spanish
Limited
Affiliations
- Lifelong Technologist – Developed a deep interest in computing from an early age, beginning with hands-on software exploration and troubleshooting by age 8. Progressed to managing virtual machines, scripting basic automation tasks, and eventually building and maintaining custom PCs and a secure home network environment
- Independent Systems Enthusiast – Designed and managed a multi-device home network with features such as remote access, local DNS, and traffic prioritization; implemented personal VM lab setups for experimenting with OS deployment, networking, and cybersecurity configurations
- Computer Club Member – Participated in project-based learning, collaborative workshops, and peer mentoring related to software development, system architecture, and emerging technologies
- Phi Theta Kappa Honor Society – Inducted for academic excellence and leadership within a two-year college program
- Informal Tech Support Provider – Regularly assisted individuals with system recovery, OS reinstalls, and performance optimization, strengthening interpersonal communication and diagnostic skills
Accomplishments
- Recognized with membership in Phi Theta Kappa Honor Society for academic achievement and leadership during undergraduate studies
Timeline
Field Data Technician
Aurum Capital Ventures, Inc.
09.2025 - Current
Front-End Associate
Walmart
09.2023 - 11.2023
Market Associate
Fareway Grocery
07.2019 - 07.2022
Customer Service Associate / Delivery Specialist
Pizza Ranch
03.2017 - 05.2019
Bachelor of Science - Computer Science
University of Northern Iowa
References
References available upon request.