Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Affiliations
Accomplishments
References
Timeline
Generic
Devonshire Miller

Devonshire Miller

Ackley,IA

Summary

Motivated and technically adept Computer Science graduate with hands-on experience in IT support, network configuration, and end-user troubleshooting. Proven ability to diagnose and resolve complex technical issues through academic labs, personal projects, and customer service roles at Walmart and Fareway. Proficient in Windows OS, hardware diagnostics, and remote support tools, with strong interpersonal skills to deliver effective solutions to both technical and non-technical users. Committed to continuous learning and contributing to efficient team performance in high-pressure environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front-End Associate

Walmart
Cedar Falls, Iowa
09.2023 - 11.2023
  • Processed customer transactions efficiently at busy retail locations, minimizing wait times.
  • Assisted customers with inquiries and provided tailored product recommendations.
  • Managed cash register operations, handling cash, credit, and gift card transactions accurately.
  • Maintained organized checkout areas to enhance overall customer experience.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Trained new cashiers on register systems and customer service protocols.
  • Resolved customer complaints promptly, fostering satisfaction and loyalty.
  • Monitored inventory levels and reported discrepancies to management regularly.

Market Associate

Fareway Grocery
Eldora, Iowa
07.2019 - 07.2022
  • Assisted customers in selecting deli products and answered inquiries regarding ingredients.
  • Maintained cleanliness and organization of deli counters and display cases.
  • Operated slicing machines to prepare meats and cheeses for customer orders.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Prepared specialty sandwiches and platters according to customer specifications.
  • Monitored product freshness, restocking items throughout the day as necessary.
  • Trained new employees on food handling protocols and customer service techniques.
  • Followed health regulations to ensure safe food preparation and storage.

Customer Service Associate / Delivery Specialist

Pizza Ranch
Ackley, Iowa
03.2017 - 05.2019
  • Assisted customers with menu selections and processed food orders efficiently.
  • Managed cash register operations, ensuring accurate payment handling during peak hours.
  • Maintained cleanliness and organization in dining and service areas at all times.
  • Collaborated with kitchen staff to facilitate timely food preparation and delivery.
  • Resolved customer complaints promptly, providing effective solutions to enhance satisfaction.
  • Trained new staff on customer service protocols and standard operating procedures.
  • Monitored inventory levels, reporting shortages to management for timely replenishment.
  • Supported promotional events by engaging customers and distributing marketing materials.

Education

Bachelor of Science - Computer Science

University of Northern Iowa
Cedar Falls, IA
05.2025

Skills

Operating System Configuration and Deployment

  • Windows OS configuration and installation
  • Desktop and laptop imaging
  • Imaging and automated deployment tools
  • Troubleshooting Windows systems
  • System upgrades and component repair
  • Hardware diagnostics
  • Peripheral support

Remote Access and Management

  • Remote desktop tools (RDP, VNC, SSH)
  • Remote management platforms
  • Remote sessions for support and administration

Networking and Security

  • Networking fundamentals (TCP/IP, DHCP, DNS, VPN)
  • Wireless access point configuration
  • Endpoint security and system hardening
  • Antivirus and anti-malware solutions
  • Wireshark for network analysis
  • Secure access protocols and practices

IT Operations and Support

  • Ticketing systems (eg, ServiceNow)
  • Incident lifecycle management and resolution tracking
  • Active Directory user account administration
  • Customer service and technical support (phone, email, remote)
  • Post-resolution analysis and follow-up
  • Technical documentation and knowledge base contributions

Programming and Development

  • Proficiency in Java, Python, C, R, SQL, and Bash
  • Android SDK development
  • Git and GitHub usage
  • Static analysis tools
  • Socket programming
  • UML modeling
  • Data structures and algorithms
  • Object-oriented programming (OOP)
  • Software Development Life Cycle (SDLC)
  • Integration and debugging techniques
  • Machine learning fundamentals

Web Development and UI Design

  • HTML and CSS proficiency
  • JavaScript expertise
  • User interface (UI) design principles

Process and Methodologies

  • Agile development practices
  • ITIL principles
  • Testing methodologies
  • Integration testing

Professional Skills

  • Team collaboration and contribution
  • Technical problem-solving aptitude
  • Effective time management and multitasking
  • Written communication and documentation
  • Goal-oriented and analytical mindset
  • Team building and leadership
  • POS operations and support
  • Display setup and configuration

Certification

  • Microsoft Excel Certification (institution-issued)
  • Currently pursuing industry certifications including CompTIA A+, Network+, and Security+ to further strengthen IT support credentials.

Languages

English
Native/ Bilingual
Spanish
Limited

Affiliations

  • Lifelong Technologist – Developed a deep interest in computing from an early age, beginning with hands-on software exploration and troubleshooting by age 8. Progressed to managing virtual machines, scripting basic automation tasks, and eventually building and maintaining custom PCs and a secure home network environment
  • Independent Systems Enthusiast – Designed and managed a multi-device home network with features such as remote access, local DNS, and traffic prioritization; implemented personal VM lab setups for experimenting with OS deployment, networking, and cybersecurity configurations
  • Computer Club Member – Participated in project-based learning, collaborative workshops, and peer mentoring related to software development, system architecture, and emerging technologies
  • Phi Theta Kappa Honor Society – Inducted for academic excellence and leadership within a two-year college program
  • Informal Tech Support Provider – Regularly assisted individuals with system recovery, OS reinstalls, and performance optimization, strengthening interpersonal communication and diagnostic skills

Accomplishments

  • Recognized with membership in Phi Theta Kappa Honor Society for academic achievement and leadership during undergraduate studies

References

References available upon request.

Timeline

Front-End Associate

Walmart
09.2023 - 11.2023

Market Associate

Fareway Grocery
07.2019 - 07.2022

Customer Service Associate / Delivery Specialist

Pizza Ranch
03.2017 - 05.2019

Bachelor of Science - Computer Science

University of Northern Iowa

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Devonshire Miller